RN Clinical Consultation

Primary Purpose of the Role

To triage calls to assess needs, give appropriate care advice, and disposition to appropriate level of care while promoting cost‑effective outcomes and safely facilitating return to work.

• Applies all phases of the nursing process—assessment, planning, implementation, and evaluation—when triaging calls.
• Identifies caller needs through triage and obtains general health information and/or physician referrals.
• Evaluates need for alternative treatment through telephonic contact and assessment with service providers.
• Triages patients using defined triage protocols, obtains pertinent data, and enters data into the computer system.
• Identifies life‑threatening emergencies and recommends appropriate interventions.
• Refers issues requiring physician intervention to the physician in a timely manner and directs patients to the appropriate level of care, including emergency rooms, urgent care facilities, primary treating physicians, or self‑care.
• Demonstrates effective verbal communication skills and adheres to quality assurance standards.
• Serves as a resource to triage team members.

Bachelor’s degree in nursing (BSN) preferred. Active, unrestricted RN compact licensure is required, along with at least two years of recent clinical practice experience. Proficiency in multiple screens and computer applications is necessary.

Starting pay range: $68,000 – $70,000. Compensation is influenced by skill set, level of experience, and location.

• Medical, dental and vision coverage
• 401(k) with company match
• Paid time off (PTO)
• Disability and life insurance
• Employee assistance program
• Flexible spending or health savings account options
• Other voluntary benefits as available

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. Sedgwick recognizes the value of a diverse, equitable, and inclusive workplace.