Infusion Coordinator

Infusion Coordinator

Redirect Health Inc – Phoenix, Arizona, United States

Healthcare shouldn’t be a worry when caring for your family. At Redirect Health, we eliminate costs from paychecks for you, your spouse, and children.

No monthly premiums, deductibles, or surprise medical bills.

The Infusion Coordinator ensures members with infusion needs feel fully supported, guided, and confident throughout their care journey.

• Serve as the dedicated advocate for members navigating infusion services.
• Coordinate care across programs by locating applicable patient assistance programs, charity care, and alternative funding options.
• Secure eligibility, coordinate care, and reduce out-of-pocket costs for members.
• Ensure a seamless, supported experience for members and their families throughout the entire treatment process.
• Maintain accurate documentation of all member interactions and treatment details within the EMR.
• Communicate continuously with members, providers, and internal teams to ensure care plans and protocols are followed.
• Collaborate with clinical care teams, providers, and internal departments to ensure a seamless, end-to-end care experience.

As a flexible, positive team player aligned with Redirect Health’s mission, you’ll:

• Own care coordination for infusion services, scheduling and aligning infusion services.
• Manage member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources.
• Support members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracks.
• Advocate for members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their care.

• Seamless coordination of infusion care across all treatment stages.
• Accuracy and completeness of documentation in the EMR.
• Member confidence, trust, and overall care experience.
• Strong collaboration with clinical teams and internal partners.
• Timely communication and follow-through on care plans.

• 2–3+ years of case management, customer service, or related experience (Required).
• 2–3+ years of oncology or infusion coordination experience, or related experience (Required).
• Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred).
• High School Diploma or GED (Required).
• Strong communication skills and a commitment to compassionate, patient‑centered care (Required).
• Ability to manage multiple priorities in a fast‑paced, collaborative environment (Required).
• Authorization to work in the United States without sponsorship (Required).

Starting Pay: $21.00/hour (current range $21.00 – $23.00 USD per hour).

Free healthcare for you and your entire family, dental & vision insurance, paid time off & sick time, 401(k) access, and a mission‑driven team.

Redirect Health is an Equal Opportunity Employer (EOE). Employment is at‑will. Nothing in this posting or the application process creates a contract or guarantee of employment. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment‑based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

Phoenix, Arizona, United States