Registered Nurse RN Heart Transplant Coordinator

Location: Banner University Medical Center, 1111

E. McDowell Rd., Phoenix, Arizona

Schedule: Monday through Friday, 7:00 AM to 4:30 PM with some flexibility, plus 24‑hour on‑call rotations (including weekend and holiday coverage)

Banner Health is seeking a Registered Nurse (RN) Heart Transplant Coordinator to join the Heart Transplant team at Banner University Medical Center (BUMC) Phoenix. This day shift position works Monday through Friday, 7:00 AM to 4:30 PM, with schedule flexibility and 24‑hour on‑call rotations. The role offers nurses the opportunity to bring experience and passion to a dynamic transplant environment, making a meaningful impact on patients during critical moments.

In this position, the RN Heart Transplant Coordinator will work with both pre‑ and post‑heart transplant patients while collaborating closely with the multidisciplinary team. The coordinator will focus on optimal outcomes and solution‑oriented approaches while building strong relationships with patients throughout their transplant journey.

This position provides comprehensive management and coordination of care for patients requiring kidney, pancreas, liver, heart, lung or stem cell transplantation. The level and intensity of care coordination provided is situational and appropriate based on patient need and payor requirements.

• Manages individual patients across the transplant health‑care continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes. Facilitates, coordinates, and monitors pre‑transplant evaluations, the care of the transplant candidate awaiting transplantation, the care of the transplant recipient post‑transplant in the outpatient clinic, and the care of living donors for evaluation, donation, and long‑term follow‑up.
• Facilitates the safe, equitable, and timely placement of donor organs in conjunction with the donor procurement agency on a 24‑hour on‑call basis in accordance with regulatory agencies. Possesses advanced knowledge of OPTN/UNOS regulations and allocation policies.
• Interprets and administers current payor contracts to best meet the financial needs of the patient and program while maximizing facility and program reimbursement. Applies this knowledge to ensure services provided comply with contract stipulations and obtains appropriate transplant authorizations.
• Establishes and promotes a collaborative relationship with physicians, third‑party payers, and other members of the health‑care team, serving as a resource to payors, health‑care providers, patients, physicians, and their office staff regarding referrals or redirects.
• Serves as a resource to the community, patients, family members, potential living donors, primary care physicians, and payers regarding the transplant process, develops and presents education and marketing programs, and participates in community and professional education efforts.
• Participates in the transplant program’s quality assurance program, evaluates current processes, identifies need for change, and implements change via process improvement projects to achieve optimal outcomes.
• Internal customers include patients, families, transplant surgeons, multidisciplinary team, management, nursing, and medical staff. External customers include referring physicians, labs, third‑party payers, pharmacies, community agencies, provider networks, and regulatory agencies.

• Current RN license in the state of practice; BLS certification required.
• Minimum of two years of clinical nursing experience, including a clinical specialty such as ICU, PCU, CM, OR, ED, Dialysis, Oncology, or Telemetry.
• Working knowledge of care management, resource/utilization management, and hospital and community resources.
• Clinical proficiency in the care of transplant patients.
• Critical thinking skills to coordinate a large volume of patients simultaneously.
• Problem‑solving abilities, effective oral and written communication, and time‑management skills.
• Ability to work effectively in an interdisciplinary team format.

• Preferred, but not required, prior experience in cardiac nursing (critical care or progressive care).
• Experience in transplantation, care coordination, and mechanical circulatory support devices.
• Bachelor’s degree.
• Prior transplant experience and related education/experience preferred.

Banner Health is an equal opportunity employer. The organization supports a drug‑free work environment.