Manager of Clinical Services ! Staffing & Data Resource Ctr Phoenix Read Mo

Department: PCH-MAIN | Staffing & Data Resource Ctr

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category:
Director/Management

Posting #: 1022678

Employee Type:
Full-Time

The Manager, Clinical Service promotes family‑centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family‑centered care environment.

• Maintains 24/7 accountability for patient care operations, working with unit leadership and House Supervisors to support unit needs and access to leadership representation.
• Collaborates with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
• Provides developmentally appropriate clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate patient care and participates in emergent situations as needed.
• Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals; implements recruitment, retention and onboarding strategies in collaboration with HR and other departments.
• Ensures continual delivery of high‑quality nursing care.
• Assures compliance with The Joint Commission, CMS and other regulatory agencies.
• Enforces adherence to state board of nursing and state nurse practice act requirements and other governing agency regulations; measures health outcomes against standards and makes or recommends adjustments.
• Assumes bed‑manager responsibility in collaboration with House Supervisor as scheduled.
• Stays current and works toward best practice in nursing management, clinical knowledge and Phoenix Children's policies and procedures, serving as a resource for clinical aspects of responsibilities.

• Manages all aspects of personnel administration for unit(s) of responsibility including recruitment, interviewing, selection and hiring of professional, technical or supervisory staff.
• Implements strategies to foster high staff engagement, maintain low turnover and support high satisfaction.
• Assists staff with goal setting and implements continual performance development.
• Evaluates staffing patterns and matches staff competency with patient acuity.
• Effectively manages grievances in collaboration with leadership and Human Resources, monitoring staff fitness for duty and initiating corrective action as appropriate.
• Identifies key performance indicators, establishes data collection methodology, evaluates performance data and responds to findings while complying with documentation requirements.
• Collaborates with Clinical Supervisors to identify staff performance issues and provides feedback and support to address immediate intervention needs; identifies educational needs to maintain performance and quality standards.
• Monitors and reviews MIDAS safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address practice drifts.
• Assesses customer and patient satisfaction; develops strategies to address satisfaction issues.
• Develops and supervises staff through timely feedback and use of appropriate Human Resource policies and tools to facilitate professional growth and performance standards.
• Collaborates with unit‑based Clinical Education Specialist for orientation and ongoing professional development of all staff.
• Participates proactively and retroactively in assessing and reviewing quality of care through data collection and dashboard reviews and event reviews.

• Recognizes the impact of reimbursement on revenue and monitors accuracy of room accommodation and procedural charges.
• Provides timely review and feedback to management for fiscal responsibilities of designated areas reflecting optimal…