Dog Parent Support Team

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We are looking for an awesome new member of our Dog Parent Support Team! Dogtopia is the industry leader in dog daycare, and we are a multi-unit Dogtopia operator, with 8 existing locations throughout the Phoenix Valley and Tucson. This squad operates as the heart of our team, keeping relationships strong with both our Dog Parent clientele and our on-site daycare team members.

We work in a collaborative, open office environment, in our headquarters in Midtown Phoenix, providing elevated customer service and support, answering questions, creatively solving problems, and communicating with a spirit of genuine care… oh, and we have fun while doing it (have your Spotify favs ready)! There will be a huge amount of career growth potential as we develop additional locations throughout Arizona and beyond.

• Love dogs. Obviously.
• Be naturally positive and optimistic.
• Be proactive, have a strong work ethic, and love to raise the bar.
• Be excited to help build a business from the ground up.
• Be energetic and willing to go the extra mile to see the business & team succeed.
• Be fiercely self‑motivated and hungry for a chance to supercharge their career growth.
• Be fiercely team‑oriented and recognize that putting the team first is the only way to succeed.
• Be on a lifelong quest to learn and improve.
• Enjoy building emotional connections with dog‑loving strangers.
• Believe in Dogtopia’s purpose (keep reading).

Since we are an off‑site team (i.e. not IN the daycares), we really value spending time on the phone building relationships with Dog Parents, helping with all things customer service, sales (preparing them to enroll their dogs into daycare), and light billing (setting up daycare plans, for example). We essentially act as a virtual “front desk,” tending to Dog Parents and enhancing their experience, so that our on‑site teams can focus on giving the most exciting day ever to, you guessed it – the dogs!

We all work together, as one big team.

• Comfortable with technology and learning new programs.
• Detail oriented. When the safety of our dogs and teams is on the line, details matter.
• Adaptable. We are still growing. That growth means that you can (and we hope you do) give feedback about what is working or not working well, and also pivot as we adapt to changes and the needs of a growing business.
• Strong communication skills. This works both ways. You will need to be able to communicate with multiple types of people over various mediums (phone, email, text) and also be able to understand incoming information from multiple sources.
• Empathy. Every member of this team knows how to deliver a smile through the phone, and demonstrates a friendly, warm tone, understanding that when we are speaking to people about their dog(s), we are speaking to them about their family member(s).
• Impeccable time and attendance.

$16 per hour, plus light commission

35–40 hours/week, with availability to work weekends

3rd Street & Indian School (this is not a remote role)

Full-time

Entry level

Full-time

Management and Manufacturing

Pet Services

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