Senior Director, Product Quality

Position: (Senior) Director, Product Quality
Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.

Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Position Summary

Join ASM's journey to enable the next era of semiconductor innovation. As Product Quality Director/Sr. Director, you will lead quality and reliability for cutting-edge equipment platforms supporting advanced process technologies. Reporting to the VP, Global Quality, you will work at the intersection of engineering innovation and customer success, driving quality excellence from new technology development through global deployment. This role provides a unique opportunity to influence the development and commercialization of breakthrough semiconductor technologies, solve complex engineering challenges, and ensure the robust performance of products that enable the world's most advanced AI, logic, memory, and high-performance computing applications.

Key Responsibilities

Product Line Quality Ownership

* Serve as the Single Point of Contact (SPOC) for all product quality matters for assigned product lines

* Coach and mentor teams for root cause investigations on issues leveraging failure analysis and best practices, e.g. 5 Why's, fishbone diagram etc.

* Develop and execute product quality strategies aligned with business objectives in alignment with business units.

* Drive continuous improvement initiatives to improve quality, reliability, and customer satisfaction.

* Monitor and report product quality performance through established KPIs and scorecards.

New Product Introduction (NPI) Quality Leadership

* Lead Quality engagement throughout the NPI lifecycle.

* Define, communicate, and execute Quality

Roles & Responsibilities (R&R) within product development programs.

* Ensure Design for Quality and Reliability principles are incorporated into new product development.

* Support design reviews, qualification activities, and product release readiness assessments.

* Establish product quality requirements and acceptance criteria during development.

Product Lifecycle Quality Management

* Serve as the Quality Owner within the Product Lifecycle Control (PLC) process.

* Own and maintain critical quality deliverables including:

* Product and System FMEA

* Critical Parts Identification and Control

* Reliability Plans and Assessments

* Product Risk Registers

* Quality Plans

* Ensure lifecycle quality requirements are met from concept through end-of-life.

Product Reliability Engineering

* Define product reliability requirements and objectives.

* Develop reliability verification and validation strategies.

* Establish reliability measurement methodologies, performance metrics, and qualification criteria.

* Lead reliability growth and improvement activities.

* Develop and maintain reliability apportionment models to support system reliability targets.

* Analyze field reliability data and drive corrective actions to improve product robustness.

Customer Quality and Escalation Management

* Own Top-X customer quality issues and Tier 1 escalations for assigned product lines.

* Act as the primary quality interface for strategic customers

* Lead cross-functional teams in containment, root cause analysis, corrective actions, and closure activities.

* Provide executive-level communication and status updates for critical customer issues.

* Drive customer satisfaction and quality improvement initiatives.

Risk Management and Continuous Improvement

* Apply risk-based methodologies to identify and mitigate product quality risks.

* Facilitate structured problem-solving activities using methodologies such as:

* 8D

* DMAIC

* FMEA

* Fault Tree Analysis

* Root Cause Analysis

*…