Project Quality Leader

At Schneider Electric, we empower all to make the most of our energy and resources, bridging progress and sustainability for all.

Offer Quality Leader – In this role, you will champion quality excellence throughout the entire offer lifecycle, ensuring an outstanding customer experience while driving continuous improvement, risk management, and product quality performance. Acting as the voice of the customer, you will partner with global teams across engineering, manufacturing, supply chain, marketing, and customer support to deliver high-quality, reliable solutions that meet customer expectations.

• Own quality performance for assigned offers across marketing, design, manufacturing, supply chain, and customer support.
• Define annual quality objectives and improvement roadmaps, ensuring effective execution and measurable results.
• Monitor quality performance through customer feedback, complaint data, manufacturing quality metrics, supplier performance, and field data.

• Lead the technical complaint analysis process, ensuring timely investigation, resolution and communication.
• Drive containment activities, including Business Risk Escalations and Expert Assessments, to protect customers and the business.
• Represent the customer throughout the Product Evolution Process, ensuring quality impacts and risks are properly assessed.

• Drive resolution and prevention of quality issues using 8D, Lean Six Sigma, and root cause analysis methodologies.
• Establish and oversee surveillance plans to identify trends, risks, and opportunities for improvement.
• Conduct risk assessments for non-conforming products and quality incidents, making decisions related to shipment holds, delivery stops, and derogations when required.
• Ensure compliance with Schneider Electric quality processes, standards, and governance frameworks while promoting a culture of continuous improvement.

• Master's degree in Engineering, Quality Management, Operations, or a related field.
• 5+ years of experience in quality, manufacturing, engineering, or operational excellence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to influence and collaborate effectively within a global, multicultural, matrix organization.
• Lean Six Sigma Black Belt certification is a plus.

• Customer Experience Performance
• Offer Quality Performance
• Delivery Performance
• Complaint & Escalation Management Effectiveness
• Warranty Cost Reduction
• Cost of Non-quality Reduction

This role offers pathways into Project Quality Management, Plant CS&Q Leadership, Offer Quality Expert/Master Black Belt, Line of Business CS&Q Leadership, Marketing Offer Management, Field Service Management, and Customer Support Leadership. Join us in driving quality excellence and creating exceptional customer experiences worldwide.

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement…