Quality Assurance Specialist ISO​/IEC 17025

Benefits

• Applied AI training program
• AD&D Insurance
• Life Insurance
• Paid Holidays
• Health insurance
• Paid time off

Quality Assurance Specialist (ISO/IEC 17025)

Phoenix, AZ
· On-site

$22.00 – $28.00 per hour, depending on experience ($45,760 – $58,240 annualized). Full benefits package described below. Non-exempt, overtime eligible.

Field Calibrations, Inc. is a Phoenix-based, ISO/IEC 17025:2017-accredited calibration laboratory serving aerospace, defense, manufacturing, energy, and research clients across the United States. We provide precision calibration and repair services on electrical, pressure, temperature, dimensional, torque, mass, and RF/microwave standards, both in our Phoenix lab and at client sites. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) pursuing SBA 8(a) certification, and we operate under a strict Applied AI-augmented quality management system that pairs experienced metrologists with modern data tools.

The Quality Assurance Specialist supports the Quality Assurance Manager in maintaining Field Calibrations' ISO/IEC 17025:2017 quality management system. This role owns the day-to-day execution of controlled-document management, corrective and preventive action (CAPA) tracking, internal audit coordination, calibration record review, and customer complaint intake. Reports to the Quality Assurance Manager.

• Maintain the controlled-document library including calibration procedures, work instructions, quality manual, and form templates
• Process document change requests, route for approval, publish approved versions, and retire superseded revisions
• Maintain the master document list, revision history, and technician acknowledgment records

• Log nonconformities, customer complaints, and internal-audit findings in the CAPA register
• Track root-cause analyses to closure, verify effectiveness of corrective actions, and
  ** escalate overdue items to the QA Manager**
• Prepare monthly CAPA metrics for the QA Manager and Laboratory Manager

• Coordinate the annual internal audit calendar, assist with audit preparation, and observe audit sessions
• Draft audit reports for QA Manager review, distribute findings to auditees, and track corrective actions

• Review completed calibration certificates and worksheets for completeness, correct traceability language, uncertainty statement accuracy, and technician sign-off
• Sample-audit archived records against the retention schedule
• Coordinate with the Laboratory Manager on records that require re-issuance or supplemental data

• Serve as the intake point for customer complaints; log, categorize, and route to the QA Manager for disposition
• Coordinate customer-satisfaction surveys and summarize trends for QA Manager quarterly reporting

• Assist the QA Manager in preparing for the annual accreditation assessment
• Track assessment findings to closure and coordinate the response package

• Participate in the Field Calibrations Applied AI training program, applied to quality-system workflows including CAPA trending, complaint analysis, and audit-evidence organization

• High school diploma or GED; associate or bachelor's degree in quality, engineering, science, or a related field preferred
• 2+ years experience in a quality assurance, document control, or regulated-industry administrative role
• Working knowledge of ISO/IEC 17025:2017 or a comparable quality standard (ISO 9001:2015, AS9100, IATF 16949)
• Meticulous attention to detail and strong organizational skills
• Proficient with Microsoft 365 (Word, Excel, SharePoint, One Drive)
• Ability to read and interpret calibration certificates and technical procedures
• Excellent written communication skills

• Prior experience in an ISO/IEC 17025 calibration laboratory or aerospace/defense-regulated environment
• ASQ CQA (Certified Quality Auditor) or CQPA (Certified Quality Process Analyst) credential or candidate
• Exp…