Quality Assurance Coordinator – On-site

• Direct the evolution, testing, and continuous refinement of the Newrez/Shellpoint letter library
• Collaborate with IT, business unit leaders, external vendors, Compliance, Legal, Bankruptcy, Print Production management, and other departments
• Perform focused quality assurance reviews of business letters
• Advise management on creating letters, notices, and statements, including letter trigger and exclusionary criteria
• Review statements, letters, and notices for quality and compliance with applicable laws, regulations, investor guidelines, company policy, and borrower experience standards
• Coordinate with print vendors to program letters, establish test plans, conduct testing, and release letters to production
• Manage letter change documentation and approval/process records
• Manage offshore team performance related to quality review and testing tasks
• Respond to remediation requests, investigate letter-related issues, and oversee resolution
• Address internal and external quality assurance and audit inquiries
• Determine root causes, propose solutions, and develop remediation activities
• Create QC and UAT test scenarios, perform tests, and record results
• Drive quality solutions to completion across enterprise groups
• Create, design, and implement quality-related policies
• Communicate and present ideas and findings to operations staff, senior management, and third-party clients
• Oversee special projects related to quality assurance, audit, QA/QC, and remediation
• Oversee periodic letter recertification
• Represent the department in company and third-party meetings and handle letter-related complaints and inquiries
• Facilitate special training when necessary
• Perform related duties as assigned by management

• High school diploma or equivalent, required.
• 2-4 years quality control experience required.
• Ability to write and format professional business letters
• Project management skills
• Excellent written communication skills (grammar, spelling, and punctuation)
• Knowledge of Share Point
• Advanced knowledge of Microsoft Excel and Word
• Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors
• Impeccable organizational skills and attention to detail
• Strong research ability, understanding complex, multi-level, multi-source information
• Self-motivated, self-starter with the ability to work independently with little to no supervision
• Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance
• Ability to work outside of normal business hours.
• All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Demonstrates expertise in quality control processes, including the creation and review of business letters, compliance with regulations, and project management. Proficient in utilizing tools like Microsoft Excel and SharePoint to drive quality assurance initiatives and manage documentation effectively.

• Quality Control Experience
• Project Management Skills
• Advanced Microsoft Excel
• Excellent Written Communication
• Knowledge of Share Point

• Quality Assurance
• Business Letter Writing
• Testing and Quality Control
• Documentation Management
• Remediation Activities

• Impeccable Organizational Skills
• Strong Research Ability
• Self-Motivated
• Excellent Follow-Up Skills
• Effective Communication

• Compliance
• Audit
• Quality Assurance
• Remediation
• Business Communications

• Microsoft Word
• Microsoft Excel
• Share Point
• Microsoft Authenticator