Director of Property Management

Position: Director of Property Management
Location: Phoenix, AZ

Native American Connections (NAC) is a 501(c)(3) nonprofit dedicated to improving the lives of individuals and families through affordable housing and behavioral health services in the Phoenix area. A mission grounded in traditional Native American culture, NAC seeks to reduce health disparities by delivering high-quality, integrated healthcare and stable housing to underserved communities.

• Oversee daily operations of property management, including leasing, maintenance, and tenant relations.
• Prepare and manage key financial reports, including budgets, forecasts, and monthly variance analyses.
• Monitor and manage KPIs related to portfolio performance, such as Bad Debt, collections, and occupancy rates.
• Collaborate with operational teams to gather and analyze data, ensuring properties meet financial and physical performance standards.
• Regularly visit properties to assess physical condition, leasing activities, team engagement, and compliance standards.
• Partner with Facilities Managers and Property Managers to create data‑driven plans for asset management, preventative maintenance, and on‑site operations.
• Respond to resident concerns, complaints, and requests to maintain excellent resident relations and service.
• Ensure property managers are trained on LIHTC policies, Arizona landlord‑tenant laws, and Fair Housing laws.
• Coordinate vendor, consultant, and contractor activities, negotiating contracts and monitoring progress.
• Handle community emergencies with staff, residents, and buildings to minimize liabilities.
• Supervise Portfolio Managers and onsite staff for maintenance and resident services.
• Work closely with Asset Management and Development Teams to ensure physical and economic sustainability.
• Facilitate property inspections, ensuring smooth internal and external processes.
• Maintain understanding of LIHTC, HOME, and HUD SHP requirements.
• Create annual operating budgets for all housing communities.
• Manage Onesite software system, including training new staff and updating data.
• Review quarterly audits to ensure adherence to all NAC policies.
• Maintain Property Management Operating Manual, updating as needed and training staff on policies.
• Coordinate property maintenance activities with vendors and contractors.
• Be available 24/7 for emergency response.

• Bachelor’s degree in business, real estate development, or related field preferred with sufficient experience to provide strong leadership in property management practices.
• At least 8 years of equivalent level experience in property management strongly preferred.
• At least 3 years of experience working with homeless, low‑income, or vulnerable populations.
• At least 3 years of regional or director level experience preferred.
• Has or can obtain within 6 months of hire a CPM (Certified Property Manager) certification.
• Arizona Real Estate license desired or ability to obtain one within 12 months.

• Knowledge and experience in real estate and property management.
• Excellent communication with property managers, vendors, and tenants.
• Strong negotiating and interpersonal skills for conflict resolution.
• Familiarity with Fair Housing rules and applicable laws.
• High level of organization and attention to detail.
• Financial skills, including budgeting, accounting, and analysis.
• Sound judgment and decision‑making skills.
• Experience with LIHTC properties.
• Knowledge of affordable housing software (i.e., Onesite, Yardi).
• Ability to use sound judgment in client care and comfort.
• Excellent written and oral communication skills.
• Excellent customer service and interpersonal skills with a wide range of people.
• Critical thinking, problem‑solving, and organizational and time‑management skills.
• Cooperatively work with others in a team approach.
• Experience working with the Native American population preferred.

• Able to sit, stand, and walk with or without accommodations.

Native American Connections prefers qualified Native American Indians according to the Indian Preference Hiring Act. Other than Indian Preference, NAC complies with all provisions of the Equal Employment Opportunity Act.

NA C is a drug‑free workplace. Use of alcohol and controlled substances may impair judgment and increase safety risks. Employees must not report to work after use of any substance.

This position is exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and applicable state laws.