Apartment Resident Manager

The Resident Manager at Stone Creek
, a Mobility & Sensory Impaired complex located in Phoenix, Arizona, is responsible for overseeing the daily operations of a retirement community of 40 units
. This role focuses on delivering exceptional customer service, ensuring effective property management, and fostering a welcoming, engaging, and supportive community environment for residents. The Resident Manager provides leadership and operational oversight to ensure the community is well-maintained, compliant, and operating efficiently in alignment with organizational standards. This is a required on-site position
, and the Resident Manager will be provided with a designated one-bedroom apartment as part of the role to support daily operations and resident needs.

• Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.
• Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.

• Manage leasing activities, including marketing available units, conducting tours, and processing applications.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.

• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.
• Address residents’ concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well‑being of all residents.
• Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
• Work closely with the Social Services team to ensure residents have access to necessary supportive services.

• Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by leadership.
• Coordinate and oversee audits, inspections, and reviews by regulatory bodies, ensuring the property meets all standards and guidelines.
• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• 1+ years of experience in property management, preferably in senior living or multifamily housing environments.
• Experience managing budgets, financial reporting, and property operations.

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, Real Page) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or…