Norterra BackLot - Team Leader

Norterra Back Lot - Harkins, 2440 W. Happy Valley Rd., Phoenix, Arizona, United States of America

Posted Monday, June 2, 2025 at 9:00 AM

The Team Leader’s primary responsibility is training and leading the team members in their work. To do this well requires them to understand all the Team Member responsibilities so they can provide timely and effective feedback on their performance.

• Greet guests and make them feel comfortable by establishing a personal connection.
• Communicate promptly, courteously, and effectively with all guests, management, and fellow team members.
• Be knowledgeable about the Back Lot brand and items sold to be able to answer questions, make recommendations and upsell.
• Organize and maintain a daily plan to ensure the team is performing at its optimal capacity.
• Ensure that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Motivate, train, mentor, and lead team members in specific areas during each shift (e.g., reception, bowling, arcade, redemption, events, etc.) including delegating tasks and resolving minor employee conflicts.
• Provide feedback to managers on general and specific employee performance, identify and report policy violations, and assist with policy enforcement (e.g., selling techniques, proper uniform, cleanliness, etc.).
• Coordinate meal periods.
• Handle minor guest disturbances and concerns, including product exchanges.

• Required to be at least 16 years of age.
• Required to obtain and maintain a current food handler’s card and/or food safety certification.
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Available to work nights, weekends, and holidays.
• Effectively communicate, read/write in English.
• Are able to work independently or with a team.

What We’ll Be Responsible For:

We provide training that will teach you the responsibilities of the job. As long as you are professional, friendly, reliable, thrive in a fast moving environment and have the desire to provide amazing guest service, we can prepare you for the rest.

• Flexible hours
• Incentive programs
• 401K
• Employee Discounts
• Other Great Benefits

Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted. By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here