Lobby Grill Hostperson

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Summary Of Position

The Hostperson is responsible for greeting and escorting guests to tables in the restaurant while maintaining a courteous and efficient dining room operation.

• Meet and greet guests as they arrive to the restaurant, offer choice of seating, and escort them to their table.
• Conduct a daily “roll call” meeting to share current promotions, daily specials, guest comments, daily events, and pertinent memos.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Answer phones in a friendly and courteous manner.
• Other functions as assigned by management to include, but not limited to, carrying coffee and/or tea pots throughout restaurant, refilling guests cups, cleaning windows, cleaning menus, checking restrooms, etc.

Education: High School Diploma preferred.

Experience: Restaurant experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker card, CPR/First Aid certification preferred.

Knowledge, Skills, And Abilities:

• Knowledge of general restaurant operations including appropriate staffing levels, service equipment, and guest relations.
• Ability to memorize and recite menu items.
• Ability to effectively resolve customer complaints and concerns in a friendly, positive manner.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with guests, interpret event documents, and conduct employee meetings.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (specific grooming standards available for review).

Entry level

Part-time

Other

Hospitality

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