Omni Support Analyst

Overview

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

Under direct supervision, the Omni Support Analyst I assists with a variety of responsibilities to help grow our Omni Channel business. Embodies IOOGA (Integrity, Our People, Our Customers, Growth and Attitude).

• Develops and maintains exceptional internal customer relationships, interacting in a friendly and professional manner to build trust and respect, delivering a "Unexpected Discount Tire Experience."
• Analyze return data to understand the root causes, such as product quality issues, customer dissatisfaction, or logistical challenges and provide recommendations to minimize return rates.
• Identify opportunities to automate data collection and reporting processes to increase efficiency and scalability.
• Ensures tracking of shipments are monitored and integrated into the eBay portal daily, keeping key stakeholders aware of any issues.
• Manages stock discrepancies and elevates to management as needed.
• Manages all internal email inboxes and communications.
• Manages and responds to customer inquiries via eBay's messaging system in a timely and professional manner.
• Creates Excel pricing cost sheets to ensure pricing is meeting profitability thresholds.
• Assists in processing orders, ensuring timely delivery to customers.
• Processes returns/RMAs and provide updates to our customers.
• Contributes to best practice reviews, ensuring they are relevant with current workflows. Communicates necessary changes to managers.
• Maintains Excel spreadsheets for reporting.
• Creates reports for internal teams and/or external teams.
• Performs accurate and efficient product data entry tasks using Excel.
• Other duties as assigned.

• This position requires a minimum of 1-2 years sales support, sales or related experience.
• Positive attitude, willingness to learn, and a passion for customer satisfaction.
• Familiarity with online marketplaces such as Amazon, eBay, Walmart, Target, etc., and understanding of their listing requirements and policies a plus.
• Experience with eBay product listing environment a plus.
• This position requires excellent communication, organizational, collaboration, time management, and problem-solving skills.
• Automotive, Tire industry or Discount Tire store experience would be beneficial.
• Knowledge of car/truck/ATV aftermarket parts a plus.
• Resourceful and self‐motivated.
• Must demonstrate a strong attention to detail and data accuracy.
• Beginner level computer experience, skills within Microsoft Excel, Microsoft Word and Microsoft Access.
• Solid analytical and problem-solving skills.
• The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
• Able to prioritize while working in a fast‑paced environment.
• Maintaining confidentiality, treating others with respect and upholding Company values is key.

This position requires a high school diploma or GED.

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Normal work hours are 8:00 to 5:00 Additional hours may be necessary.