Golf Shop Assistant

Job Summary

Under general supervision, the inside Golf Shop Assistant is responsible for providing outstanding customer service to golfing and non-golfing guests within the Golf Shop environment. This position assists with guest check-in, retail sales, tee time reservations, and general golf operations while helping maintain a professional, organized, and welcoming Golf Shop atmosphere. The role may also assist with various operational tasks and projects supporting the golf club, including tournaments, merchandising, guest services, special events, and other day-to-day golf operations as assigned.

Duties and ResponsibilitiesThe duties and responsibilities listed below are essential to the employee's position. Some responsibilities are seasonal in nature.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive teamwork environment.

• Being efficient with time at work.

• Communicating effectively with management, co-workers and guests.

• Being flexible.

• Maintaining integrity in all conversations and actions.

• Consistently reporting to work on time prepared to perform duties of position.

• Following internal procedures and external regulations; and bring report issues to management.

Guest Experience & Customer Service

• Welcome and assist golfing and non-golfing guests in a professional and friendly manner.

• Check in guests for scheduled golf tee times and assist with daily golf operations.

• Answer guest questions regarding the golf course, resort amenities, merchandise, services, and general property information.

• Provide a high level of customer service to help create a positive guest experience.

• Work collaboratively with other areas within the golf club to support the club operations.Tee Times, Telephone & Email Responsibilities

• Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.

• Reserve, modify, and manage tee times using the golf reservation system.

• Assist guests with golf-related questions, scheduling, and operational information.

• Ensure proper approval has been obtained for Employee Golf.

• Respond to all direct golf shop group emails during your shift.Retail Sales & Point of Sale Operation

• Assist guests with merchandise selection and Golf Shop purchases.

• Operate the Point of Sale (POS) system to process retail sales, tee times, and other transactions accurately.

• Assist with cash handling and daily transaction procedures in accordance with company policies.

• Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.Merchandising & Golf Shop Appearance

• May assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.Safety & Incident Response

• Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.

• May assist in completing accident and incident reports for golfers and visitors within the golf shop.

• May be requested to contact emergency contacts.Cross-Departmental Support

• Support other departments with their duties when requested or assigned.Other

• Attend meetings and trainings, as scheduled.

• Conform with all safety standards and use of all appropriate safety equipment.

• Performs all other duties, as assigned.

Education and Experience Required

Attending or graduating from High school / GED. Minimum one (1) year of retail experience, preferably in a golf environment. Previous experience in a customer-service-related position.

Skills and Abilities

• Basic knowledge of golf operations, terminology, and etiquette preferred.
• Ability to problem solve and remain calm under pressure.
• Strong communication skills with guests and fellow team-mates in a professional, friendly manner.
• Possess an outgoing personality with a desire to positively represent the golf course.
• Ability to multitask and prioritize responsibilities effectively.
• Strong attention to detail and organizational skills.
• Ability to handle cash and process transactions accurately.
• Dependable, punctual, and…