Gift Shop Attendant

Description

Gift Shop Attendant
Company: Verde Canyon Railroad
Location: Clarkdale, Arizona
Reports to: Boxcar Gift Shop Lead
Classification: Non-exempt, Hourly, Full-time/Part-time

The Gift Shop Attendant is responsible for providing friendly and efficient customer service, accurately processing sales transactions, maintaining a clean and organized store, and assisting guests with merchandise inquiries. This role supports a positive guest experience while meeting Verde Canyon Railroad’s standards for safety, service, and operational efficiency.

Guest Service & Sales

• Assist guests with merchandise questions and promote purchases to support overall sales goals.
• Accurately process sales using the POS system, handle payments, and provide correct change.
• Pack and ship customer orders as requested and assist with related inquiries.

Shop Operations & Merchandising

• Maintain a clean, organized, and welcoming store environment.
• Restock shelves, organize displays, and assist with merchandise presentation to enhance the guest experience.
• Support inventory counts to ensure accurate stock levels.
• Receive, unpack, inspect, price, ship and stock incoming merchandise.
• File invoices and purchase orders as directed by the Gift Shop Lead.
• Perform other duties as assigned to support business operations and team needs.

Qualifications & Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• One year of retail or customer service experience is preferred.
• Must pass a drug screening and criminal background check.
• Ability to stand for extended periods and lift up to 50 lbs. unassisted.
• Strong interpersonal and communication skills for effective guest and team interactions.
• Organized and detail-oriented with solid time management skills.
• Comfortable using a Point of Sale (POS) system and handling cash transactions accurately.
• Flexible to work weekends, evenings, and holidays as required.
• Positive, professional, and team-oriented demeanor.

• Position may be full-time or part-time based on operational needs (generally 30+ hours per week or 80 hours per pay period).
• Maintain a proactive approach to delivering excellent customer service while completing store upkeep tasks reliably.
• Present a professional appearance at all times, including adherence to company grooming and cleanliness standards.
• Follow all company policies, procedures, and behavioral expectations consistently to support a positive guest experience and workplace culture.
• Perform other duties as assigned to support business operations and team needs.
• Flexible availability, including weekends and all days of the week, based on operational needs.
• Ability to perform duties for extended periods in environments with high heat and direct sun exposure.