Assistant Store Manager

• Location 5120 Indian School Rd, Phoenix, AZ, 85031, United States
• Base Pay $20.65 - $21.00 / Hour
• Job Category Retail, Management
• Employee Type FTSTR-AZ
• Required Degree High school
• Manage Others Yes

Lead and develop team members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager.

• Coach and demonstrate business objectives: customer service focus, greeting, product knowledge, pricing, availability, asset protection, safety, store exterior, cashwrap, and back office.
• Continuously motivate team members to meet assigned sales and productivity goals.
• Demonstrate in-depth knowledge of merchandise and ensure team members are fluent in all aspects of product knowledge.
• Show sales leadership by actively participating on the sales floor.
• Collaborate with other management to identify opportunities to support sales.
• Analyze reports and data to determine business needs and collaborate with the Store Manager to set strategies.
• Oversee and lead the team to greet every customer, create connections, and build loyalty.
• Effectively handle customer issues and continuously improve overall satisfaction.
• Maintain a clean, neat, and organized store by directing team to complete tasks on the sales floor, parking lot, and back office.
• Monitor and verify incoming/outgoing product deliveries.
• Ensure cash handling procedures are properly followed, including drops, deposits, and runs.
• Assist in staffing and scheduling to maintain adequate coverage and payroll budget.
• Educate team on personnel policies, labor laws, and safety procedures.
• Assist in controlling store expenses and maintaining budgets; maximize expenses.
• Assist with recruiting, interviewing, and selection of team members.
• Train, coach, and develop team members in all areas of the business.
• Hold team accountable for performance; provide coaching and consult with Store Manager on counseling.
• Provide effective, open, and consistent communication on store goals during rallies and recognize positive performance through the #YouAreWSS Recognition Program.

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel, or squat while manipulating boxes.
• Stand or walk at least 8 hours each day.
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the shift.
• Climb a step stool or ladder.
• Communicate effectively in person and on the phone.

• Excellent communication skills to connect effectively with customers and co-workers.
• Model team values that support the core values and company culture.
• Excellent leadership, organizational, and time management skills.
• Possess a self‑starter attitude.
• Proficient in Microsoft Office, POS systems, and time‑keeping systems.
• Ability to understand and analyze financial reports.
• Ability to analyze problems and provide practical solutions.
• Ability to perform basic math functions to operate the register, make change, count inventory, complete Daily MOD tools, etc.
• Ability to stand or walk for approximately 8‑10 hours per day.
• Proven track record of delivering exceptional customer service.
• Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPIs.
• Ability to coach, challenge, and develop a team to grow professionally and achieve common goals.
• Available approximately 40 hours per week; willing to work flexible hours, including weekends, inventory nights, and holidays.
• Available to relocate within a 25‑mile radius based on business needs.
• High school diploma; some college preferred.
• For internal candidates: must successfully complete the Assistant Manager‑In‑Training Program.
• High school diploma with 3+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development.
• Must be self‑starter, capable of identifying strategic opportunities to increase KPIs and coach the team effectively.
• Flexibility in working hours, including weekends, holidays, and occasional overnights.
• Ability to work within a 25‑mile radius.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.