Asset Protection - Agent - Shops At Town and Rack

Job Description

The Asset Protection team’s function is to keep our customers, teams, and brands safe. They partner with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. The team protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft, and ensuring merchandise availability.

• Protect People by providing support for employee and customer safety.
• Protect Physical Spaces by safeguarding building assets and merchandise.
• Support Product Accuracy through partnership with stores to improve inventory accuracy and reduce shrinkage.

• Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations via exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at an aggregate level and aid item‑level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
• Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

• Strong decision‑making skills with good judgment in a fast‑paced environment.
• Clear, concise verbal and written communication skills.
• Good interpersonal and communication skills.
• Ability to maintain high confidentiality.
• Calm demeanor when dealing with safety issues, including aggressive behavior.
• Accountable, self‑motivated, and committed to ownership.
• Flexible schedule to meet business needs.
• Meeting any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

$23.35 - $24.30 hourly, dependent on location and job‑related skills.

• Medical, Vision, Dental, and Retirement plans.
• Paid Time Off and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP).
• 401(k) plan.
• Performance‑based incentives/bonuses may be available.

For Los Angeles or San Francisco applicants:
Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements under Los Angeles Code 189.04 and the San Francisco Fair Chance Ordinance. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Please review the relevant state and location‑specific notices in the Careers FAQ.