Golf Shop Assistant Part Time

Job Details

Location:

Arizona Biltmore Golf Club – Phoenix, AZ 85016
Position Type:
Part Time
Education Level: None

Travel Percentage :
None

Job Shift: Weekdays and Weekends
Job Category:
Admin – Clerical

Under general supervision, the Inside Golf Shop Assistant is responsible for providing outstanding customer service to golfing and non‑golfing guests within the Golf Shop environment. The role assists with guest check‑in, retail sales, tee time reservations, and general golf operations while maintaining a professional, organized, and welcoming Golf Shop atmosphere. The assistant may also support various operational tasks and projects supporting the golf club, including tournaments, merchandising, guest services, special events, and other day‑to‑day golf operations as assigned.

• Core Values & Behaviors (JDM Golf Teammates)
  • Cultivate a positive teamwork environment.
  • Be efficient with time at work.
  • Communicate effectively with management, co‑workers and guests.
  • Be flexible.
  • Maintain integrity in all conversations and actions.
  • Consistently report to work on time prepared to perform duties of position.
  • Follow internal procedures and external regulations; bring report issues to management.
• Guest Experience & Customer Service
  • Welcome and assist golfing and non‑golfing guests in a professional and friendly manner.
  • Check in guests for scheduled golf tee times and assist with daily golf operations.
  • Answer guest questions regarding the golf course, resort amenities, merchandise, services, and general property information.
  • Provide a high level of customer service to help create a positive guest experience.
  • Work collaboratively with other areas within the golf club to support club operations.
• Tee Times, Telephone & Email Responsibilities
  • Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
  • Reserve, modify, and manage tee times using the golf reservation system.
  • Assist guests with golf‑related questions, scheduling, and operational information.
  • Ensure proper approval has been obtained for Employee Golf.
  • Respond to all direct golf shop group emails during your shift.
• Retail Sales & Point of Sale Operation
  • Assist guests with merchandise selection and Golf Shop purchases.
  • Operate the Point of Sale (POS) system to process retail sales, tee times, and other transactions accurately.
  • Assist with cash handling and daily transaction procedures in accordance with company policies.
  • Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.
• Merchandising & Golf Shop Appearance
  • Assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.
• Safety & Incident Response
  • Remain attentive to retail activity within the Golf Shop and promptly report suspected shop‑lifting, theft, suspicious activity, or other security concerns to management according to company procedures.
  • Assist in completing accident and incident reports for golfers and visitors within the golf shop.
  • May be requested to contact emergency contacts.
• Cross‑Departmental Support
  • Support other departments with their duties when requested or assigned.
• Other
  • Attend meetings and trainings, as scheduled.
  • Conform with all safety standards and use of all appropriate safety equipment.
  • Perform all other duties, as assigned.

• High school diploma or GED (attending or graduating). Minimum one (1) year of retail experience, preferably in a golf environment.
• Previous experience in a customer‑service‑related position.
• Basic knowledge of golf operations, terminology, and etiquette preferred.
• Ability to problem‑solve and remain calm under pressure.
• Strong communication skills with guests and fellow teammates in a professional, friendly manner.
• Outgoing personality with a desire to positively represent the golf course.
• Ability to multitask and prioritize responsibilities effectively.
• Strong attention to detail and organizational skills.
• Ability to handle cash and process transactions accurately.
• Dependable, punctual, and team‑oriented.
• Understand and follow oral and written instructions.
• Ability to be flexible and adapt to changing needs.
• A…