Operations Manager-Merchandising

Merchandise Operations Manager

The Merchandise Operations Manager serves as the primary Store Operations point of contact for merchandising, merchandise planning, pricing, and loyalty for in-store operations. This individual contributor role partners across Merchandising, Pricing, Loyalty, Marketing, Store Operations, Technology, Finance, and Field Leadership to translate enterprise strategies into clear, executable store processes. The position owns operational readiness and sustained execution for planner sets, planograms, pricing changes, promotional programs, loyalty initiatives, and related merchandise work streams that improve the customer experience, simplify store execution, and drive sales, conversion, attachment, and loyalty.

Essential Duties & Responsibilities:

• Own the operationalization and enablement of merchandising, merchandise planning, pricing, and loyalty initiatives, ensuring stores are equipped to execute consistently and drive sales.
• Translate merchandising, pricing, loyalty, planograms and planner set strategies into clear, practical, and executable store processes aligned with enterprise objectives.
• Drive alignment between Store Operations and partner teams through the commercial calendar, ensuring planner sets, planograms, pricing changes, promotions, and loyalty initiatives are coordinated, actionable, and executable for stores.
• Provide operational expertise and recommendations to improve the readiness, execution, adoption, and business impact of merchandise-related initiatives.
• Partner with Merchandising, Merchandise Planning, Pricing, Loyalty, Marketing, Technology, Finance, and Field teams to identify store impacts, execution risks, dependencies, and opportunities before initiatives launch.
• Identify operational obstacles and sources of store noise, develop solutions and recommendations, and simplify execution across planner sets, planograms, pricing, promotions, and loyalty programs.
• Foster partnerships between Field and Store Operations to gather feedback, validate execution requirements, and ensure merchandising and commercial initiatives are designed in the best interest of stores, customers, associates, and the brand.
• Oversee merchandise operations performance analysis, including field outlier follow-up, using insights to improve execution, adoption, and business results.
• Ensure timely, concise communication with project stakeholders and field leaders to drive visibility, readiness, and successful execution of merchandise operations initiatives.
• Prioritize and manage multiple projects and recurring business activities in a high-velocity environment, including escalation and contingency planning when execution risks arise.
• Support additional operations programs, projects, and store execution activities as assigned.

Supervisory Responsibilities:

• This is an individual contributor role with no direct supervisory responsibilities. The role leads through influence, cross-functional partnership, and operational expertise.

Education & Experience:

• Bachelor's degree from a four-year college or university in business administration, retail management, merchandising, operations, or a related field is preferred.
• 3-5 years of retail operations, merchandising operations, merchandise planning, pricing, loyalty, project management, or related experience is required.
• Experience supporting enterprise retail initiatives and influencing cross-functional partners is preferred.
• Equivalent combination of education and experience is required.
• 10-15% Travel to stores, field meetings and company events may be required.

Knowledge, Skills & Abilities:

• Strong knowledge of retail merchandising and store operations, with the ability to evaluate initiatives through a store execution, customer, and commercial lens.
• Ability to translate complex merchandising, pricing, loyalty, planograms and planner set requirements into clear and executable store processes.
• Effective written and verbal communication skills, with the ability to articulate operational requirements to field and corporate audiences.
• Strong cross-functional partnership and influencing skills, including the ability to align stakeholders with competing…