Golf Shop Assistant - AZB

Job Details

Job Location:

Arizona Biltmore Golf Club - Phoenix, AZ 85016

Position Type:
Full Time

Education Level: None

Salary Range: $15.15 - $15.15 Hourly

Travel Percentage:
None

Job Shift: Weekdays and Weekends

Job Category:
Golf Shop Assistant/Reservationist

Under general supervision, the inside Golf Shop Assistant is responsible for providing outstanding customer service to golfing and non-golfing guests within the Golf Shop environment. This position assists with guest check-in, retail sales, tee time reservations, and general golf operations while helping maintain a professional, organized, and welcoming Golf Shop atmosphere. The role may also assist with various operational tasks and projects supporting the golf club, including tournaments, merchandising, guest services, special events, and other day-to-day golf operations as assigned.

The duties and responsibilities listed below are essential to the employee’s position. Some responsibilities are seasonal in nature.

• Cultivating a positive teamwork environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and bring report issues to management.

• Welcome and assist golfing and non-golfing guests in a professional and friendly manner.
• Check in guests for scheduled golf tee times and assist with daily golf operations.
• Answer guest questions regarding the golf course, resort amenities, merchandise, services, and general property information.
• Provide a high level of customer service to help create a positive guest experience.
• Work collaboratively with other areas within the golf club to support the club operations.

• Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
• Reserve, modify, and manage tee times using the golf reservation system.
• Assist guests with golf-related questions, scheduling, and operational information.
• Ensure proper approval has been obtained for Employee Golf.
• Respond to all direct golf shop group emails during your shift.

• Assist guests with merchandise selection and Golf Shop purchases.
• Operate the Point of Sale (POS) system to process retail sales, tee times, and other transactions accurately.
• Assist with cash handling and daily transaction procedures in accordance with company policies.
• Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.

• May assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.

• Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
• May assist in completing accident and incident reports for golfers and visitors within the golf shop.
• May be requested to contact emergency contacts.

• Support other departments with their duties when requested or assigned.

• Attend meetings and trainings, as scheduled.
• Conform with all safety standards and use of all appropriate safety equipment.
• Performs all other duties, as assigned.

Attending or graduating from High school / GED. Minimum one (1) year of retail experience, preferably…