Emergency Response Coordinator - BD​/Sales & Marketing

Phoenix, United States | Posted on 02/11/2026

Location: Phoenix, Arizona

Compensation: Competitive Base + Commission / Performance Incentives (High Upside)

Work Model: Field-Based, Rapid Response

We are representing a well-established restoration organization seeking an Emergency Response Coordinator to drive immediate mitigation capture across the Phoenix metro market. This is a field-first, high-urgency role focused on securing emergency mitigation work in real time.

Commonly referred to within the industry as a “fire chaser,” this role requires immediate deployment to loss events, strong on-site presence, and the ability to close signed mitigation agreements under pressure. The successful candidate must be comfortable operating in crisis environments while maintaining professionalism, empathy, and composure.

This is not a traditional sales role and not a desk-based business development position. Success requires urgency, emotional intelligence, resilience, and strong closing capability.

Emergency Response & Deployment

• Respond immediately to fire, water, and storm loss events throughout the Phoenix metro area
• Arrive on-site during or shortly after emergency incidents
• Establish contact with property owners, managers, or responsible parties
• Coordinate rapid mobilization of mitigation crews
• Secure signed mitigation work authorizations
• Clearly explain scope of work, insurance process, and next steps
• Overcome objections in emotionally charged situations
• Meet and exceed monthly revenue and conversion targets

Relationship Development

• Build relationships with first responders, property managers, adjusters, and referral sources
• Develop ongoing referral pipelines within assigned territory
• Maintain professional and ethical representation in all field interactions

Operational Coordination

• Communicate urgency and scope details to production leadership
• Ensure smooth handoff from signed agreement to field operations
• Support reconstruction handoff opportunities when applicable

Documentation & Reporting

• Track site visits, lead sources, and conversion metrics
• Maintain accurate CRM documentation
• Provide market intelligence and competitive insights

This is a rapid-response field sales role
, not a territory rep position

This is not appropriate for candidates uncomfortable with irregular hours

This role requires comfort operating at night, weekends, and during emergencies

Success is measured by response speed, signed revenue, and close rate

This role offers significant upside for a high-performing emergency response professional in a competitive market. The organization provides operational depth, strong internal support, and a respected reputation within the community—allowing the right individual to focus on rapid response and conversion without internal friction.

Proven experience in restoration business development, mitigation sales, or emergency response coordination

Prior “fire chaser” experience strongly preferred

Demonstrated revenue production and closing success

Comfort working irregular hours, including nights and weekends

High emotional intelligence and ability to operate in crisis situations

Working knowledge of the insurance claims process preferred

Self-directed, competitive, and performance-driven

Commission tied to signed emergency mitigation revenue

Potential incentives tied to reconstruction conversion

Vehicle allowance or company vehicle (as applicable)

Full benefits package including medical, dental, vision, and PTO