Sales Account Coordinator - Omnichannel

Phoenix, Arizona/Remote/ PERMANENT/ SALARY: COMPETITIVE

The Sales Account Coordinator will support sales related activities within Omnichannel – aiding business growth and development with existing and prospective accounts. Working with the Omnichannel team to deliver profitable and sustainable expansion of MPM brands and meet annual objectives.

This role deals with a wide variety of tasks including, but not limited to the following:

Ownership

• Support Omnichannel channel business activities to maximize online sales, retail distribution, pricing and promotional strategies to grow MPM brands.
• Own preparation of retailer specific forms – such as new item set up, amendment forms and images, and checklists, ensuring timely and accurate completion.
• Develop proficiency with account specific administration processes and portals as needed.
• Support the Sales team with documentation and tracking of account specific data, including – weekly EPOS, inventory status, distribution listings.
• Own PDP accuracy and compliance, routine PDP audits, content audits, and issue resolution. Conduct assigned audit initiatives such as – price, web content, inventory.
• Support account meeting agendas where needed and follow ups as directed by key stakeholders. Ability to clearly and concisely communicate with consumers.
• Aid company P&L by supporting accurate and timely information delivery.
• Manage retailer case logs and support tickets from submission through resolution
• Manage sample requests for retailer needs, trade shows, and internal sales requests

Support

• Enhance Sales effectiveness and productivity of MPM by supporting process improvement.
• Assist with the integration and use of internal data systems (PIM system, Salsify)
• Coordinating cross-functional requests between Sales, Marketing, and Operations teams
• Alongside stakeholders, ensure that internal key metric trackers remain up to date.
• Champion the Omnichannel team’s New Hire induction participation – schedule meetings and maintain presentation deck.
• Perform ad hoc Retail visits for other MPM teams (USLT, Marketing, Pet Specialty, FDM) by request
• Occasional travel – internal company meetings or trade shows when appropriate.
• Any other duties commensurate with the level of responsibility of this role

Competencies sought:

• Strong written and verbal skills – Ability to demonstrate sales capability, knowledge and understanding of the business, products, and people.
• Ability to present effectively to retail accounts, distributors, and sales reps with excellent communication skills.
• Effective relationship builder – working collaboratively with accounts and MPM stakeholders is a key part of the role.
• Efficient time management – Prioritizing tasks to deliver impactful results. Always focused on business objectives and company goals.
• High attention to detail – Ensures accurate delivery of information and collateral.
• Open to change – Ability to work in a fast paced and continuously evolving environment.
• Team Player – Comfortable working both independently and as part of a dynamic team. Caring about “what gets done” and “how it gets done” a key component of MPM culture.
• Experience with in field sales and/or sales support role
• Communication skills – Ability to communicate with accounts and key stakeholders clearly and concisely.
• IT literate – Familiar with Microsoft Office Suite – particularly Excel and PowerPoint. Training will be provided on in-house systems.
• Bachelor’s degree or related discipline preferred but not required
• Passion, knowledge and experience within the pet industry is preferred

If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter.