Account Mgr, Exp

Account Manager, Premium Experience (Mercury)

Location:

Phoenix, AZ (Headquarters – Lincoln Union)

Job Summary : Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

The Account Manager, Premium Membership Service for the Phoenix Mercury is responsible for delivering world-class experience to premium members, ensuring long-term retention, satisfaction, and year-round engagement. This role builds strong, lasting relationships through proactive and personalized communication while expanding the account base through upgrades, add-ons, cross-sales, referrals, and new business opportunities. Reporting to the Manager of Mercury Membership Service, the Account Manager plays a vital role in enhancing the premium member experience and driving overall business growth.

Success in this position is defined by exceptional service, member engagement, and revenue generation through effective relationship management.

• Build and nurture meaningful relationships with premium members through consistent, proactive, and personalized communication that enhances satisfaction and loyalty.
• Lead all aspects of the renewal process while identifying opportunities to grow the premium account base through upgrades, add-ons, cross-sales, referrals, and new memberships.
• Represent the Phoenix Mercury brand by delivering world-class service during games, events, and throughout the year—creating memorable, value-driven experiences for every member interaction.
• Proactively engage in outbound activity, including appointments, arena visits, and community meetings, to deepen relationships and uncover new business opportunities.
• Provide consultative service that highlights the value of Mercury premium experiences, addresses member needs, and ensures long-term retention and engagement.
• Maintain detailed and accurate member records in internal systems to support seamless communication and follow-up across the service team.
• Collaborate with colleagues across departments to execute premium experiences, support game-day operations, and elevate the overall member experience.
• Contribute to a culture of innovation, teamwork, and excellence by supporting initiatives that drive retention, revenue growth, and continuous improvement within the membership service department.
• Perform additional duties and projects as assigned by leadership.

• Demonstrated success in outbound sales environments with a high level of daily activity and persistence.
• Coachable and open to feedback, with a strong desire for continuous improvement and professional growth.
• Highly process-driven with the ability to follow established sales workflows and pipeline management practices.
• Detail-oriented with strong organizational skills and the ability to maintain accurate records in CRM systems.
• Excellent communication and interpersonal skills, comfortable engaging prospects via phone, email, and in-person.
• Competitive mindset paired with a team-oriented attitude and resilience in a fast-paced, metrics-driven environment.

• Bachelor’s degree in business, marketing, sports management, or a related field from an accredited institution.
• 3+ years of sales or service related experience. Preferably within the sports and entertainment industry.
• Ability to work non-traditional hours, including nights, weekends, and holidays.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is minimal.
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.
• Wide range of full-time benefit options including Medical, Dental and Vision…