Strategic Account Executive Pacific Southwest

Pace Mate™ Strategic Account Executive (full-time, remote)

Location: Remote – Pacific Northwest: NV, AZ, NM, South California

Pace Mate is recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report and is one of the nation’s fastest‑growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud‑native software, research‑grade data, and seamless integrations, PaceMateLIVE™—the company’s flagship remote monitoring software platform—enables many of the nation’s most renowned electrophysiologists, device clinics, and health care systems to effectively manage their device patient populations.

With Pace Mate, health care organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

Joining the Pace Mate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

We are currently seeking a Strategic Account Executive who owns the strategic, executive‑level, and commercial partnership with high‑value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures Pace Mate delivers measurable clinical, operational, and business value while driving long‑term account growth, retention, and expansion.

The Strategic Account Executive operates above day‑to‑day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross‑functionally to resolve high‑impact issues, and drives growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.

Pace Mate offers full‑time employees a robust compensation and benefit package that includes Health and Prescription coverage, Dental, Vision, Long‑Term Disability, Short‑Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401(k) Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

• Serve as the strategic and executive point of contact for accounts in assigned geography
• Build and maintain trusted relationships with executive, clinical, and operational leadership
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
• Translate operational performance into executive‑level insights and ROI
• Lead and present Quarterly and Annual Business Reviews
• Identify, position, and close upsell and expansion opportunities
• Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long‑lasting relationships
• Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
• Develop tactics that will deliver the most appropriate products or services
• Use communication skills to present to and influence key stakeholders in the sales process
• Provide clients with product information, demonstrations, analytics, etc.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Re‑Sign current customers on longer‑term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process