Inside Sales Specialist

Overview

Leading the future in luxury electric and mobility. At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment.

Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Inside Sales Specialist is to engage with prospective customers interested in Lucid Motors vehicles. Our Inside Sales Specialists inspire and educate customers on the benefits of electric drive trains, demonstrate the advantages of our vehicles, and personalize the experience to each customer. We prioritize a world-class customer experience, and our Specialists play a key role in building the Lucid Motors brand through their delivery of that unparalleled experience for prospecting customers.

• Manage a full sales-cycle from prospecting through sales activation in geographies that are unserved Lucid markets
• Will follow up on leads in a designated market area from various channels such as corporate marketing events (i.e. pop-ups), social media, newsletters, or sales concierge
• Use a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumen
• Needs assessment: effectively gauge customer needs through personalized interactions and insightful questioning
• Product expertise: leverage in-depth knowledge of Lucid products to offer tailored solutions
• Competitive landscape: understand competitor models, pricing, and packages to educate customers on why Lucid
• Customer relationships: build and nurture customer relationships to foster brand loyalty
• CRM: utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
• Pipeline management: maintain and build a robust sales pipeline through disciplined practices
• Goal-oriented: meet and exceed performance targets, linking sales with exceptional customer experiences
• Maintain active engagement with prospects through multiple communication channels (phone, email, chat)
• Meticulously record customer feedback to improve both products and processes
• Deliver an exceptional and memorable sales experience that you would personally want to have
• Availability to work flexible hours including weekends, evenings, and holidays
• Compensation for this role is a base salary and is commission eligible
• Assist with daily operations as needed

• 4+ years of professional experience in sales, including end-to-end prospecting
• Prior experience selling through multiple channels: phone, email, chat, or in person
• Proficiency with Salesforce or another CRM
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Prior experience in automotive, hospitality, customer service, or consultant preferred
• Passion for a fast-paced, high-growth environment
• Strong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
• Self-starter and quick thinker who thrives in ambiguous and rapidly changing situations
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers
• Meet or exceed KPI metrics
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking
• Availability to work flexible hours including…