Account Manager II or Senior

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

The Account Manager II or Senior performs as the primary APS representative with Key Accounts, building and maintaining relationships with business leaders and other designated customers. Supports accounts which typically involve customers that generate more than $1,000,000 in annual revenue and have an energy demand greater than 1MW. Understands each customer's business so that their needs can be anticipated and met.

Advocates for and works across a broad spectrum of functions for appropriate solutions to address customers needs while making effective decisions that balance APS' corporate goals, customers' needs, and regulatory requirements.

Account Manager II: BS/BA in Marketing, Sales, Business, Engineering or related field plus five (5) years of customer service or technical sales relationship building experience. In lieu of a degree, high school diploma/GED and a total of nine (9) years of related education and customer service or sales relationship building experience.

Senior Account Manager: BS/BA in Marketing, Sales, Business, Engineering or related field, plus eight (8) years of technical sales and relationship building experience. In lieu of a degree, high school diploma/GED and a total of twelve (12) years of related education and customer service or sales relationship building experience. Proven success in customer account management and a strong track record of B2B relationship sales required.

• Proven success in customer account management.
• Prior customer management experience in a service-related industry is desirable.
• Demonstrated knowledge of technical sales, energy analysis, engineering applications, energy end-use products and processes required.
• Demonstrated experience of understanding electricity fundamentals, APS distribution system, electric utility industry, and associated regional challenges.
• Mastery of all relevant pricing structures, power cost fundamentals, APS tariffs, rates, and rules, schedules and regional issues.
• A thorough understanding of metering options (including totalizing), APS programs and services, and payment and billing options.
• Need to be able to explain rate components and adjusters. Ability to achieve results by navigating APS to identify and partner with subject matter experts.
• Ability to effectively communicate both orally and in writing complex proposals to sophisticated customers, executives, their staff, and consultants, as well as APS executive management.
• Strong analytical, interpersonal communication, and presentation skills.
• Highly developed advocacy and negotiating skills.
• Employ strong business ethics, protect customer's confidential information, and comply with a broad range of regulatory requirements.
• Comprehensive knowledge of business principles and fundamentals of energy efficiency and renewable energy.
• Demonstrated ability to analyze renewable energy proposals on behalf of APS customers.
• Proficiency with Customer Care & Billing (CC&B), Cognos, and Customer Relationship Management (CRM) databases such as Saratoga and proficiency with Microsoft Office suite.

• Act as single point of contact with identified customers for all programs and services to provide technical sales support and solutions.
• Demonstrate ability to understand and explain APS operations, utility industry, and energy policy.
• Demonstrate ability to identify risks and opportunities affecting APS business model.
• Manage internal/external customer expectations up front to meet and exceed company and customer program goals.
• With the engagement of the Customer Support Team, package and deliver innovative solutions, to create a valuable partnership between APS and the customer. Establish and maintain effective communications, input and relationships with all members of the customer support team and all internal partners required to manage and address customer issues, requests and achieve APS's objectives.
• Proactively call on assigned customers on a regular basis, developing relationships with their energy…