Solutions Representative; Cox Business

Company: Cox Communications, Inc.

Job Title: Inside Solutions Representative – CCI

Job Family Group: Sales

Job Family: Inside Solutions Representative - CCI

Management Level: Individual Contributor

Flexible Work Option: Hybrid – Ability to work remotely part of the week

Travel %: Yes, 5% of the time

Work Shift: Day

Compensation: Hourly pay rate $17.40–$26.06/hour. Eligible for annual incentive/commission target of $28,340.00.

Inside Solutions Representative (Cox Business)

Building strong business relationships is a marathon, not a sprint. While speed is important in sales, trust and authenticity are earned over time.

We’re looking for an Inside Solutions Representative who understands the value of taking the time to do things right. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next‑gen cloud and connected technologies—empowering businesses to thrive in an ever‑evolving digital landscape.

If you’re committed to quality work and are eager to advance your career, we’d love to hear from you.

• Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience.
• Provide overflow support across additional call queues as needed, including assisting with misrouted inquiries to ensure timely resolution.
• Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high‑quality customer experience.
• Generate new business leads through proactive outreach and referral requests from existing customers, while cultivating long‑term client relationships and building a strong, repeat customer base.
• Educate customers on installed products, service offerings, billing, and charges.
• Listen to customers to understand their needs and offer tailored solutions.
• Develop and deliver proposals and presentations based on clients’ business needs.
• Assess the serviceability of client locations and negotiate pricing, service levels and terms with clients.
• Collaborate with sales engineers to find appropriate solutions and resolve installation or service issues.
• Perform ROI assessments to ensure sales profitability.
• Generate new leads and request referrals from existing customers.
• Work with sales support to complete orders and maintain customer satisfaction and share customer insights and feedback with the marketing team.

As a patient and strategic salesperson, you’re committed to the long game. You're not just about making a sale—you’re about building lasting relationships. You also have the following:

• 5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor’s degree or certification in a related discipline.
• Proficiency with computers and common business software.

• Associate degree or technical certification in a related discipline.
• 2 years of sales experience with a proven track record of meeting quotas.
• 2 years of experience selling over the phone.
• 6 months of experience selling telecommunications products and services.

• A competitive salary and top‑notch bonus/incentive plans.
• A pro‑sales culture that honors what salespeople contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• A true team environment, with 3 days of real‑life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off,…