Account Manager, Powders & Cereals

Strategic Account Manager

Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world.

This role covers:
Food Manufacturing and CPG accounts across the Western United States. The ideal candidate will reside in:
Phoenix or the Salt Lake City area.

The Account Manager plays an integral role in helping Balchem become our most strategic customers' preferred supplier by developing customer intimacy, demonstrating market-leading knowledge, delivering profitable market access solutions, and providing exceptional customer service. Leading cross‑functional teams within Balchem to develop and execute both short and long‑term strategic account plans with their assigned customers will be required. Therefore, the Strategic Account Manager is a passionate, resilient, agile leader/learner who's accountable and approachable as he/she proactively leads efforts to develop and grow their accounts while also maintaining the current business.

Analytical skills, self‑awareness, attention to detail and strong communication skills across all levels within the organization are critical in developing and managing trusting relationships with both internal and external stakeholders.

Essential Functions:

• Develops and executes on both short and long‑term strategic account plans for assigned accounts; regularly reviews and provides status reports on progress against account plan and sales budget
• Independently identifies customer needs and works closely with Balchem Marketing, Product Management, Product Development, Customer Service and Finance staff, etc to deliver marketable products and solutions
• Obtains and reports marketing data for successful achievement of business objectives and strategies; monitors trends, competitive activity, product development, and market penetration; recommends course of action to prevent loss of existing business and growth of new business
• Plans, schedules, and makes regular calls to assigned accounts; facilitates meetings for various company professionals to provide multi‑level support and relationships
• Manages contracts and pricing, including negotiations, at assigned accounts
• Communicates and maintains accurate sales forecasts and is both accountable and responsible for delivering budget and growth targets
• Responds to customer inquiries for samples, technical/quality/regulatory data as well as support on the use and application of products
• Receives limited supervision and direction
• Must comply with all policies and procedures of the corporation
• Perform other duties as required

Requirements:

• Bachelor's degree with MBA is required; technical degree is preferred
• Minimum, 7 years progressive sales or business development experience with most recent 2+ years experience in managing multiple accounts within the food ingredient industry
• Strong leadership, relationship‑building and negotiation skills with a proven track record of developing and executing strategic plans are required
• The candidate must have a strong business acumen with an ability to lead and develop cross‑functional opportunities between Balchem and their customers across all levels within the organizations
• Must be willing to travel up to 60% with overnight stays required

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.