Enrollment Specialist

** Role Summary/

Purpose:

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* The Enrollment Specialist is responsible for identifying and converting healthcare providers into Care Credit partners by guiding them through the enrollment process and ensuring a smooth onboarding experience. This role combines proactive sales outreach with operational execution, including prospect engagement, provider education, and coordination of enrollment documentation.

The Enrollment Specialist works directly with prospective providers to communicate the value of Care Credit, qualify opportunities, and manage enrollment submissions from initial contact through underwriting review and activation. Success in this role requires strong outbound engagement, attention to detail, and the ability to manage multiple opportunities while delivering a positive provider experience.

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* Essential Responsibilities:

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* + Identify and pursue new sales opportunities with healthcare providers through multiple lead channels including inbound inquiries, outbound calls, referrals, trade show leads, and marketing-generated prospects.

+ Conduct outbound prospecting and follow-up outreach to engage potential providers, qualify opportunities, and generate interest in Care Credit enrollment.

+ Utilize a consultative selling approach to identify key decision makers, understand provider needs, and communicate how Care Credit solutions support their practice and patients.

+ Present and educate providers on the benefits of Care Credit, address common objections, and guide providers through the enrollment process.

+ Translate Care Credit services, programs, and promotions into clear value propositions for providers.

+ Identify opportunities to expand relationships by introducing Care Credit to additional provider locations or affiliated practices.

+ Establish and maintain professional relationships with provider contacts to support enrollment completion and future engagement.

+ Accurately enter and manage lead, prospect, and account activity within Salesforce; maintain organized records and follow-up tasks to support pipeline management.

+ Review enrollment requirements with providers and assist in gathering required documentation to ensure accurate and timely submission.

+ Submit completed enrollment applications and supporting documentation to underwriting for review and partner with internal teams to resolve questions or account discrepancies.

+ Partner with internal teams to support provider onboarding and ensure a smooth transition from enrollment to activation.

+ Effectively manage a daily pipeline of leads and enrollment opportunities while maintaining consistent outreach and follow-up activity.

+ Consistently meet or exceed monthly sales goals and key performance metrics.

+ Perform other duties and/or special projects as assigned

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* Qualifications/Requirements:

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* + A Minimum 2 years of Inside or Outside Phone Sales experience

** Desired Characteristics:*
* + Bachelor's degree preferred or equivalent years of relevant experience.

+ Prior experience in inside sales, outbound calling, or lead qualification environments preferred

+ Experience using Salesforce or similar CRM tools preferred

+ Comfortable conducting outbound calls and engaging providers through proactive outreach

+ Demonstrated ability to identify sales opportunities and convert qualified leads into new business

+ Strong client acquisition and prospecting skills

+ Strong phone presence with the ability to build rapport and communicate value clearly

+ Ability to work in a fast-paced sales environment while managing multiple leads, enrollments, and follow-up activities

+ Strong organization, prioritization, and time-management skills

+ Skilled with Microsoft Office tools including Outlook, Word, Excel, and Power Point

+ Strong verbal and written communication skills

+ Strong listening skills and the ability to respond effectively to provider questions or objections

+ Customer-focused mindset with the ability to deliver a positive provider experience

+ Team-oriented with the ability to collaborate across internal partners

+ Adaptable and comfortable working in an evolving environment with new tools, processes, and technology

+ Passion for sales and…