Grounds Maintenance Crew Member

Job Summary

**** This posting is for an inside sales position for Division 11 Bralco Albuquerque.*
* ** The position will require to come in to the office in Phoenix Arizona. ****

• Responsible for selling products for distribution to business and industrial establishments or individuals at sales office, store, or showroom.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
• Assesses and maximizes the buying potential, profitability and product/service requirements of customers through creation of a sales strategy and action plan.
• Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
• Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and/or services.
• Maintains customer records using appropriate automated systems.
• Schedules and performs cold calls and calls to existing customers in assigned territory.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers' questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction in regards to quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
• Follows up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry, including potential customers and competitors, as well as business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Responsible for adhering to safety processes and protocols.
• All other duties and responsibilities assigned by management.

• 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.
• High School diploma/GED required, Bachelor degree preferred.
• Knowledge of principles and methods for showing, promoting, and selling products or services required.
• Knowledge of principles and processes for providing customer service required.
• Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.
• Knowledge of company product(s) and their uses required.
• Knowledge of the metals industry required.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
• Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
• Strong analytical and problem solving skills required.
• Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situations required.
• Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
• Ability to initiate and maintain cooperative relationships with co-workers and customers required.
• Strong computer proficiency and working knowledge of Microsoft applications required.

Office setting controlled temperature environment

Up to 10%

Non-Exempt