Customer Success Territory Manager

We are looking for a Customer Success Territory Manager to join our team in the Phoenix, AZ area!

The Customer Success Territory Manager's primary focus is to be a trusted advisor to our customers, build strong partnerships and promote the use of our products/solutions. You should be passionate about helping restaurant owners succeed and ensuring their happiness.

If you are goal-driven and want to get into the weeds with our customers by understanding their needs and helping them, then we’d love to meet you! Please read through and apply below.

• Develop strong partnerships with current clients in assigned territory, ensuring retention and happiness.
• Identify customer needs and objectives to help them achieve their business goals.
• Meet with customers to address concerns and provide solutions.
• Be the liaison between our customers, sales, and support to ensure exceptional customer service.
• Discover new sales opportunities by developing effective sales and marketing strategies.
• Present products and services to prospective customers
• Participate in industry or promotional events (e.g., trade shows).
• Prepare and submit reports to Sales Director.
• Analyze data for continuous sales strategy improvement.

• Proven experience in account management, sales, customer success, or other customer-facing roles focused on retaining and/or increasing revenue.
• Proven track record of strengthening relationships and increasing sales and revenue; field sales experience preferred.
• Experience managing a pipeline to meet performance KPIs.
• Excellent verbal and written communication and presentation skills.
• Proficient at problem-solving; the ability to understand, articulate, structure, and solve client needs.
• Proficient in MS Office; familiarity with Salesforce and Net Suite a plus.
• Self-motivated, organized, detail-oriented, and problem-solving aptitude.
• Experience in restaurants preferred, but not required.

This position is based in our Phoenix, AZ office with customer visits and field sales.

We offer a competitive compensation package that includes base salary, commission earnings, medical benefits, life insurance, 401K, and paid time off. Compensation varies based on applicant experience.