ECAM Account Manager

Overview

Together, We Enhance Innovation and Growth. i2G Systems delivers advanced electronic security and life safety solutions across a broad range of industries, including government, data centers, healthcare, education, entertainment, finance, and transportation. Our expertise spans access control, intrusion detection, biometrics, perimeter sensors, radar, ground sensors, and anti‑drone technologies. We specialize in system design, project management, commissioning, and enterprise technology integration. Our mission is to equip clients with innovative solutions that safeguard critical assets and provide a strategic advantage in today’s evolving security landscape.

ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow‑through within assigned AWS North America regions. This role supports i2G Systems’s growth within an existing strategic customer by identifying qualified security‑related opportunities, building customer relationships, coordinating quote activity, maintaining accurate records (including Salesforce), and ensuring timely follow‑up on open opportunities, active quotes, and awarded work.

The ECAM Account Manager owns the development and advancement of qualified business opportunities within assigned AWS regions while protecting customer confidence, maintaining disciplined follow‑up, and ensuring all customer‑facing commitments are properly coordinated internally before being made.

• Identify, develop, and advance new business opportunities within assigned AWS regions.
• Focus on opportunities within i2G’s current datacenter security capabilities, including small projects, lifecycle refresh, service contracts, MAC work, UL/security inspections, gate maintenance, ACS, video, IDS, intercom, fiber/cabling, and GC/SOW‑driven security work.
• Build and maintain a qualified pipeline aligned with assigned revenue and growth targets.
• Develop new stakeholder relationships where appropriate and deepen existing relationships across AWS customer groups.
• Identify customer needs, upcoming work, regional pain points, lifecycle opportunities, and service expansion opportunities.
• Recommend new or expanded service opportunities within approved i2G service lines unless additional capability is reviewed and approved.

• Maintain regular customer communication, including weekly customer calls at minimum and consistent follow‑up on quotes, open opportunities, and active work.
• Participate in customer site visits, construction meetings, QBRs, SPM calls, and executive reviews as required.
• Coordinate regional travel in advance, ensuring customer meetings are scheduled and confirmed before travel occurs.
• Support customer confidence by providing timely, accurate, and professional communication.
• Participate in customer sentiment tracking in coordination with the ECAM Coordinator.
• Identify at‑risk customer relationships or customer‑impacting issues early and elevate through ECAM before they become executive‑level problems.

• Own customer‑facing follow‑up on quotes, open opportunities, and commercial status.
• Ensure quotes are followed up on promptly after delivery and that next steps are documented.
• Challenge unclear scopes before they move too far into the internal process.
• Coordinate with Estimating, Engineering, Operations, and other internal teams to ensure customer requests are properly understood and routed.
• Support timely quote turnaround expectations and help remove communication gaps that delay customer response.
• Track win/loss outcomes and support P‑Win measurement.

• Use Salesforce as the required system of record.
• Enter opportunities within 48 hours or sooner.
• Maintain current next steps, close dates, probabilities, stakeholders, quote status, and forecast categories.
• Keep customer, opportunity, and account information accurate and current.
• Prepare and participate in monthly territory reviews.
• Ensure Salesforce reflects the actual state of the customer relationship, quote…