AI Solutions Account Executive

Founded in 2021, Retention Express is a fast-growing, Atlanta-based AI-powered support BPO company helping membership and subscription businesses reduce churn, improve customer experience, and drive revenue.

We combine AI Voice Agents, AI Chat, and Live Customer Support to deliver a modern, scalable support model. Our clients span the express car wash industry and beyond, and we are at the forefront of transforming how businesses handle high-volume customer interactions.

Our approach is simple:
Automate the Easy. Escalate the Hard. Deliver Results.

Location: Remote (U.S.

-based) — Preferred:
Atlanta or major metro (Dallas, Phoenix, Nashville, Charlotte, Salt Lake City)
Compensation: $60,000–$75,000 base + uncapped commission
On-Target Earnings (OTE): $120,000–$140,000+
Type: Full-Time

• This is not a traditional sales role.

We are hiring a Founding AI Solutions Account Executive who can drive revenue, own customer outcomes, and help shape how AI is deployed in real-world customer operations.

You will be responsible for selling AI Voice, AI Chat, and Live Agent support solutions
, while also staying close to the customer to ensure success, adoption, and long-term value.

This role is ideal for someone who:

• Has a “get it done” mentality
• Is comfortable operating in a fast-moving, evolving environment
• Can sell, problem-solve, and execute
• Wants to be part of building something—not just maintaining it

Operational Duties/Responsibilities...

• Own the full sales cycle: outbound prospecting, discovery, demo, proposal, and close
• Sell Retention Express solutions including:
• AI Voice Agents (inbound & outbound)
• AI Chat / automation
• Live agent support (BPO)
• Identify customer pain points and position solutions tied to ROI, cost savings, and revenue impact
• Build and manage a strong pipeline of qualified opportunities within our niche and across verticals.

• Translate real-world operational challenges into AI + human solutions
• Collaborate with internal teams to design tailored customer playbooks
• Clearly communicate technical and operational value to both business and non-technical stakeholders
• Stay engaged post-sale to ensure:
• Successful onboarding
• Adoption of AI solutions
• QA conversations to ensure the brand tone and messaging is relayed precisely
• Identify upsell and expansion opportunities across accounts
• Act as a trusted advisor to customers on improving customer experience and retention

• Contribute to refining messaging, pricing, and go-to-market strategy
• Provide feedback from the field to improve product, positioning, and onboarding
• Help build scalable sales playbooks as we grow

We're Excited About You Because You...

• 2–5 years of experience in:
• SaaS sales, Telecom, CCaaS, or BPO environments
• Proven ability to:
• Build and manage a sales pipeline
• Hit or exceed sales targets
• Strong understanding of:
• Subscription-based business models
• Customer experience or contact center operations
• Data and technical solutions
• Ability to quickly learn and sell technical solutions (AI, automation, CX tools)
• Excellent communication and presentation skills
• Experience selling:
• AI solutions, automation tools, SaaS, enterprise software, or call center technology
• Familiarity with:
• Zendesk, Freshdesk, CRMs, or omni-channel customer support platforms
• Exposure to:
• SMB to Mid Market or growth stage customers
• Experience in startup, scale-up, or early growth environments with lean corporate structures

• Retention Express offers a competitive salary based on proficiency in the required skills and/or years of experience.