Regional Account Specialist, Business Development

Position Overview

Service Center Phoenix - Happy Valley:
Establish, develop, and maintain relationships with existing and new clients, including insurance agents, dealerships, and fleet contacts, based on sales strategy as established by company sales leadership. Drive revenue growth through client awareness of the company’s ability to deliver on a strategy of operating consistency and a customer‑orientation focus. Work as an individual contributor and sales team member to achieve the company’s annual revenue generation objectives.

• Effectively manage and drive sales for multiple lines of business within the Caliber Family, including but not limited to Caliber Collision, Caliber Auto Glass, and Caliber Fleet & Commercial.
• Understand data and market trend analysis as part of developing an individual Account Management plan.
• Effectively deliver relevant, key messages to agency, dealership, and fleet accounts using sales communications and marketing materials developed by the company’s sales organization.
• Regularly visit client contacts to communicate Caliber’s ability to deliver operating consistency and customer‑orientation focus, positioning Caliber as the preferred provider of collision repair services.
• Identify and source new revenue opportunities and establish contact/develop client relationships.
• Coordinate and execute company sales and community involvement activities/events under the leadership of the National Field Sales Manager.
• Promptly and effectively resolve client/customer issues through close communications and coordination with Operations.
• Other duties as assigned.

• Significant (3–5 years) sales experience in a large, distributed environment with a service‑orientation focus.
• Success record with complex selling and sales processes in B2B markets; B2C experience preferred.
• Ability to communicate effectively and influence agents, car dealership executives, and director‑level contacts.
• Ability to work effectively across complex internal and external environments.
• Strong interpersonal skills; ability to build and maintain trusted relationships with direct reports and internal/external customers.
• Solid written and verbal communication skills.
• Self‑starter with the ability to work independently or in a team environment.