Field Clinical Specialist: Phoenix, Arizona

Field Clinical Specialist:
Phoenix, Arizona

Join to apply for the Field Clinical Specialist:
Phoenix, Arizona role at BIOTRONIK

As one of the world’s leading manufacturers of cardio‑and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.

BIOTRONIK is looking to add to our Field Clinical Specialist team in Phoenix, Arizona (also recruiting for additional locations, see website). The Field Clinical Specialist (FCS) will provide technical and clinical support for Biotronik within an assigned territory, covering all bradycardia and tachycardia product segments. The FCS professionally represents Biotronik and provides education, follow‑up services, implant services, in‑service training, and other related services as necessary to sales force, physicians and other cardiac pacing‑related professionals.

The FCS will report to the Regional Sales Director and take general instruction from local sales representatives for day‑to‑day activities.

• Provide pacemaker & ICD follow‑up to Biotronik patients and physician customers.
• Provide pacemaker & ICD implant support within geographic responsibility.
• Provide in‑service training to physician, nursing and technical hospital staff.
• Train peers in cardiac pacing and Biotronik products.
• Provide technical and administrative support for clinical studies and scientific studies, including collection of patient data and support of clinical sites and/or patient support.
• Maintain strong administrative skills to ensure all necessary paperwork associated with implants or follow‑up or data collection for clinical/scientific studies is correct.
• Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general.
• Maintain a comprehensive product and technical knowledge of all BIOTRONIK bradycardia and tachycardia products.
• Demonstrate competency in all aspects of ICD implant and follow‑up.
  FCS candidates that are not certified must demonstrate technical proficiency and obtain implant certification within six months of hire date.
• Obtain or maintain North America Society of Pacing & Electrophysiology (IBHRE) certification.
  FCS that are not certified must become certified within two years of hire date.
• Maintain a comprehensive product and technical knowledge of competitive products, including features, functions and benefits.
• Assist the sales representative when working within a specific sales territory.
• Provide on‑call coverage 24 hours per day and up to 7 days per week. Weekend call schedules shall rotate based on territory schedule. Scheduling is the responsibility of the Director of Sales. The FCS must carry a pager and be available at all times when on call.
• Provide implant and follow‑up coverage to Sales Representatives when unavailable or in training.
• Travel and provide implant support anywhere within the Area Sales Director’s defined sales territory; cross‑over coverage during emergencies may be necessary.
• Out‑of‑town travel is expected to be no more than 30 %.
• All other duties as assigned.

• Bachelor’s degree (or equivalent) in Nursing, Physiology, Biology or Bio‑Engineering.
• Minimum of three years of experience working in cardiac cath lab, EP lab, or pacing business with specific emphasis on pacemaker and ICD support.
• Pacemaker implantation and/or follow‑up experience.
• Professional appearance and demeanor.
• Excellent communication skills and ability to work with all levels of the Company.

• Provide 24‑hour, 7‑day a week on‑call territory coverage (including holidays, weekends, evenings).
• Available/willing to work/travel weekends and evenings.
• Ability to travel outside of assigned territory with ease, as needed.
• Continuous verbal and written communication.
• Must drive approximately 80 % of the time within assigned territory.
• Must have a valid driver’s license and active vehicle insurance policy.

• The…