Catering Sales Manager

Key Job Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required.
• Develop/maintain knowledge of market trends, competition and customers.
• Determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set‑ups. Communicate information to the service staff, kitchen and other supportive departments prior to and during events.
• Responsible for maintaining a strong client relationship.
• Responsible for set up of all functions and meetings while maintaining standards. Communicate all daily activities, ensure smooth transition and follow‑up from one function to another.
• Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.
• Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.
• Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction.
• Greets and services all clients/groups to ensure satisfaction.
• Must be able to successfully manage and execute events in a fast‑paced environment.
• Verifies, from the booking report, that all files are made and that all bookings are turned definite in a timely manner.
• Phone support, creating correspondence, and provide back‑up support for the managers as well as administrative staff.
• Direct mail campaigns or e‑blasts as needed.
• Weekends and evenings will be required based on the bookings.
• Creates and maintains reports as needed to assist with the sales effort.
• The Catering Sales Manager is responsible for prospecting, selling, planning, and overseeing all social events booked at the hotel.
• This position is responsible for:
• Selling social catering events, servicing accounts, developing and following up on leads for assigned markets.
• Negotiates and finalizes contracts and banquet event orders (BEO) by meeting with and/or telephoning clients.
• Achieves sales goals.
• Plans and details each event booked, creates BEO, and oversees entire function to ensure its success.
• Anticipates (or responds to) group challenges and provides solutions.
• Prepares specialized reports, as needed.
• Keeps abreast of budgeted revenue goals and assists in developing plans and actions to generate business.
• Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting according to contract requirements; ensures that any other information, which is necessary and/or helpful for successful catering business, is submitted to appropriate departments.
• Represents and promotes The Phoenix Airport Marriott Hotel at bridal shows and networking events.
• Communicates directly with Executive Chef and Banquet Manager regarding all changes to set‑up and final counts.
• Belongs to associations that influence and aid in continuing industry education, provide networking opportunities and assists in securing future business.