Automotive Service Advisor

Overview

Wilhelm Automotive prides itself on being able to provide the best customer service and the highest quality service work available anywhere. We are committed to honesty and integrity in all its business dealings – with employees, vendors and customers alike.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

$48K-$85K depending on experience.

• Competitive bi‑weekly pay
• Tuition reimbursement, up to $3,000 annually
• Paid vacation and sick time
• Six paid holidays
• Medical, dental and vision insurance
• Life insurance (company paid)
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company’s standardized customer service techniques.
• Listen to and thoroughly document customers’ concerns; inspect the vehicle and refer to service history to accurately identify and verify customers’ service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate additional recommendations from the automotive technician to the customer so that they can make an informed decision.
• Properly document all recommendations in the customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide the customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide the customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi‑point inspection and explanation of applicable warranties.
• Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

• High school diploma or equivalent.
• Prior experience as a service advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process‑driven environment.
• Possess a current, valid driver’s license.
• Must be at least 18 years old.
• Possess a state inspector license or ability to obtain a state inspector license within 30 days of hire date.
• Ability to work Monday through Saturday.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.