Customer Service Representative - Phoenix AZ

Job Title:
Inside Sales Representative

Location: Phoenix, AZ (On-site)
Employment Type: Full-Time
Schedule: Monday – Friday 7:30 AM – 4:00 PM
Salary: $25.00 - $28.00 hourly

Company Introduction

This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.

Role Overview

This role goes well beyond entry-level order taking. The person in this seat will own and manage their own book of business, partner with assigned account managers, and drive accurate, fast-turnaround quoting in a high-volume aerospace and industrial parts environment. Success requires real account-ownership experience, quoting fluency, and the attention to detail that precision components demand. This role is fully onsite and is critical to customer retention and account growth.

Core Responsibilities

• Own and manage an assigned book of business, building and maintaining long-term customer relationships
• Prepare, price, and process customer quotes and RFQs accurately and on tight turnaround
• Coordinate directly with account managers on shared and assigned accounts
• Enter and manage customer orders end to end, from quote through fulfillment and follow-up
• Handle inbound customer calls and emails professionally and promptly
• Identify opportunities to grow accounts and expand product usage
• Coordinate with internal teams to resolve order issues and meet delivery timelines
• Maintain accurate customer, pricing, and order records with a high degree of precision
• Perform reliably in a fast-paced, high-volume environment

Required Background

• Proven experience owning a book of business or managing assigned accounts (not entry-level order taking)
• Hands-on quoting and RFQ experience; must understand the fundamentals of quoting (required, not preferred)
• Experience in manufacturing, industrial supply, or distribution; aerospace or technical parts background strongly preferred
• Proficiency with ERP or order entry systems (Prophet 21 / P21 a strong plus)
• Exceptional attention to detail and accuracy, given the technical and aerospace nature of the products
• Comfortable managing high-volume, multi-line-item quotes and orders
• Strong phone-based and email customer communication skills
• Reliable and punctual, able to work onsite during scheduled hours with no recurring availability conflicts

Compensation & Perks

• Competitive salary plus performance-based incentives
• Comprehensive medical, dental, and vision insurance options
• Company-paid life, AD&D, and long-term disability insurance
• 401(k) retirement plan with employer contributions
• Paid time off and company holidays starting upon hire
• Employee Assistance Program (EAP)
• Cell phone allowance or company-provided phone
• Career growth opportunities in a rapidly expanding company