Inside Sales Representative; Entry Level

Position Overview

Inside Sales Representative guides customers through each step of the loan application process with clear, professional, and engaging phone communication. The role operates in a dynamic, target-driven environment, consistently meeting or exceeding goals even under challenging market conditions.

• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via the corporate phone system.
• Handle unlimited inbound leads and schedule initial appointments.
• Maintain accurate customer and agent information in the CRM system to ensure seamless handoffs and communication.
• Contact potential customers to gather information and schedule appointments with Loan Officers.
• Complete additional tasks and projects assigned by the Branch Manager or Inside Sales Manager to support team goals.

• 1+ years of sales experience, preferably in cold calling or sales support.
• Experience successfully meeting or exceeding performance goals.
• Comfortable handling high call volumes.
• Skilled in building relationships and delivering exceptional customer service.
• Skilled in embracing challenges, identifying opportunities, and taking initiative.
• Excellent communication and collaboration skills.
• Excellent attention to detail.
• Advanced organizational and time management skills.
• Proficient in Word, Excel, Outlook, and CRM systems.

• Competitive commission structure.
• Clear growth path.
• Ongoing training and mentorship from industry veterans.
• Recognition programs and performance incentives.

Cross Country Mortgage supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, or any other protected status.