Managing Director

Position Summary

Scientific Games is a global leader in retail and digital games, technology, analytics and services that drive profits for government-sponsored lottery and sports betting programs. From enterprise gaming platforms to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We are industry pioneers in instant games, data analytics, retail solutions and iLottery.

• Strategic Leadership & Business Ownership

  P&L accountability for our jurisdiction across all SG product lines (Instant, Licensing, Systems, Retail, Digital). Developing and maintaining short- and long-term strategic account plans focused on growth and profitability. Leading regular business reviews and strategic meetings with the account team and customers. Driving jurisdiction-specific growth strategies across all verticals with a holistic, omnichannel approach. Shaping and executing RFP strategies, including pre-planning, win strategies, and internal alignment.

• Client Relationship Management

  Acts as the primary point of contact for customers across all SG product lines. Builds and maintains strong, trust-based relationships with executive and key lottery stakeholders. Manages customer satisfaction through proactive communication and issue resolution.

• Sales & Solution Development

  Understands customer challenges and aligns SG products to exceed lottery business goals. Expert in product solutions and how they interconnect to create exponential value for customers. Identifies and qualifies opportunities for new, cross-sell, and upsell solutions. Delivers consultative, value-based proposals and tailored solutions. Leads the full sales cycle from prospecting to deal negotiation to contract signature.

• Internal Collaboration & Project Execution

  Coordinates with internal teams:
  Customer and commercial success (Sales, Strategy, Operations, Communications, Finance, Support). Brings in subject-matter experts as needed to support customer goals. Ensures project delivery and alignment with customer expectations.

• Financial, Data, & Operational Acumen

  Verifies and audits sales projections and monthly forecasts. Provides data-driven insights and recommendations to customers. Leads development of business cases with financial justifications and ROI. Understands market trends, customer KPIs, and regulatory requirements.

• Experience and Education

  A minimum of 10 years’ experience managing and owning large customer operations focused on driving revenue growth and profitability through effective operations and strategic management in the digital and interactive space. B2B sales experience is required; B2G sales is a plus. At least 5 years of technical selling (SaaS, digital technology, solutions and products such as iGaming/iLottery). Experience managing accounts to advance product and marketing plans.
  
  College degree required; MBA is a plus.

• Skills and Abilities

  Self-motivated, organized, and driven by outcomes. Strong work ethic and perseverance. Strong negotiation skills, with an ability to turn a “no” into a “yes” and influence customers creatively. Proven ability to navigate and lead difficult customer conversations, addressing issues directly while protecting the best interest of both customers and SG. Strategic yet hands-on mindset. Effective communication at all organizational levels. Ability to deliver dynamic presentations showcasing product value.
  
  Understanding of the financial picture of any deal. Ability to close deals to achieve company goals while ensuring customer satisfaction. Experience in project/product/marketing or operations required. Tech savvy within the digital content space. Proficient in MS Office (Word, Excel, PowerPoint). Experience drafting proposals and presenting to clients/colleagues is ideal.

Scientific Games is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please see the EEOC Poster.