Key Account Manager-Retina-Phoenix

Job Summary

The Key Account Manager (KAM) is responsible for maintaining existing business with a strong focus on expanding sales in a defined geographic region, reporting to the Area Sales Director, promoting IHEEZO and Triesence.

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America.

• A broad Dry Eye Disease product line led by VEVYE and supported by FLAREX and FRESHKOTE.
• A peri-operative Surgical product line led by TRIESENCE and BYQLOVI.
• A Rare and Specialty product line including ILEVRO, NATACYN, and VERKAZIA.
• A robust internal development pipeline with multiple late‑stage candidates.

• Meet or exceed quarterly sales revenue and product goals.
• Takes 100% ownership and accountability to reach the goals set by the company.
• Focus is on the development of new customers without losing the existing base of business.
• Ability to effectively close business deals in a timely and professional manner.
• Entrepreneurial mindset to analyze, develop, and grow the territory business.
• Grow the business through organic pull‑through with additional products and adding new customers.
• Call on ophthalmic healthcare professionals in defined markets.
• Develop critical physician and staff relationships within the assigned geography.
• Utilizes all internal resources when developing quarterly action plans or handling problem accounts.
• Provides weekly new business forecasts and updates.
• All sales activity is adequately recorded in CRM, with Next Steps summarized.
• Competent in PowerPoint, Excel, Word & Outlook.
• Maintain an in-depth and professional level understanding of our ophthalmic product portfolio.
• Articulate the compelling advantages of the products/formulations and our solutions that complement them.
• Act with a sense of urgency at all levels of customer care and follow up.
• Collaborate with internal departments and peers.
• Ability to travel throughout the assigned geography on a routine basis.
• Expected travel in the field will be about 80%, which will include overnight stays.
• Utilize the designated CRM system – Salesforce.
• Understand the Pharmaceutical Industry’s Code of Practice.
• Comply with all state and federal legislation and regulatory requirements.
• Manage expenses in a thoughtful, responsible, and ethical manner.
• Resourceful thinker that may not have a complete roadmap to success, but finds the resources available to win and prosper.
• Acts as the liaison for customer complaints or issues with continual follow‑up.
• Submits all required reports, including monthly expense reports, on time.

• Bachelor’s degree in a related field.
• Has 3+ years of buy and bill sales, and/or medical device sales experience.
• Ophthalmology experience in Retina is preferred, but not necessary.
• Ability to build, develop, and foster longstanding relationships with customers.
• Ability to quickly absorb product and practice information and offer solutions that resonate.
• Experience with the execution of strategic and targeted business plans around priorities and goals.
• Proficient with MS Office products, including Word, Excel, and PowerPoint.
• Clinical understanding in the specialty of ophthalmology is preferred.
• Knowledge of how physicians make decisions regarding patient care for various therapies.
• Excellent presentation and interpersonal skills.
• Solid independent judgment and initiative required.
• Superior communication and written skills are a must.
• Ability to multitask, adjusting priorities as needed.
• Good problem‑solving and analytical skills.
• Ability to become proficient with Salesforce CRM.

75% weekly travel in the defined territory with overnight stays.

As set forth in Harrow, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.