Sr. Brand Manager

Store Associate

Responsibilities:

• Provide front‑line customer service and assist pet parents with placement, grooming, and Pets Hotel services.
• Perform pet grooming, bathing, drying, and other salon tasks following Safety and Technical training.
• Maintain a clean, safe, and organized store environment, ensuring compliance with sanitation and safety protocols.
• Use store technology and booking tools to schedule, modify, and confirm Pets Hotel and Salon reservations.
• Participate in daily 1:1 conversations and routine process validations for continuous improvement.
• Cross‑train in other store departments and attend development workshops or shadow leaders.
• Conduct routine pet health assessments and report concerns to store leaders.

Qualifications:

• Age 18 + (exceptional for Montana or other law‑required exceptions).
• Ability to pass a background check; drug testing is not required.
• Strong communication skills and a customer‑centric attitude.
• Physical capability to lift and move pet grooming equipment and small pets.
• Willingness to complete company safety certification and on‑the‑job training.
• Adaptability and self‑awareness to take mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory ...

Benefits:

• Paid holidays: 10 per year (U.S. and Canada).
• Paid time off (PTO) varies by location and hours worked.
• Health, dental, vision, and other medical benefits for full‑time associates.
• 401(k) retirement plan with up to 6% company match (50¢ per dollar contributed).
• Associate discount package: 15% off products, salon services, and up to 50% off specialty brand items.
• Additional discounts through Perk Spot/Perko portal for travel, entertainment, and groceries.
• Ongoing tuition assistance and wellness support programs.

Schedule:

• Flexible shifts including early morning, evening, and weekend options.
• Store hours vary;
  Pets Hotel and Grooming Salon open at 7 a.m., general store 9 a.m. – 9 p.m.
• Shift assignments posted in advance; schedules based on associate availability.

Responsibilities include performing warehouse operations, safety compliance, and ensuring timely distribution of products. Background checks and reasonable accommodation for disabilities must be compulsory.

Qualifications:

• Eligibility to work 18 + years old.
• Completed background checks.
• Physical aptitude for warehouse tasks.
• Willingness to undergo on‑the‑job training.

Benefits:

• Paid holidays and PTO.
• Same health and dental options for full‑time associates.
• 401(k) with company match.

Responsibilities:
Handle inbound…