Retail Sales Associate

Overview

Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn't it? How would you like to be responsible for creating those experiences with the potential of earning $51,072 per year? Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special.

This role requires working evenings, weekends, and holidays and reporting to your Store Manager, Assistant Store Manager, or other team specialists.

• Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening and closing of one of our store retail environments.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations in the same geographical area.

• Variable targeted total compensation of $51,072 ($24.55/hr.) with high earners (top 10%) reaching an average annual compensation of just over $66,099 ($31.78/hr.). Compensation includes a full-time hourly base rate of $17.18/hr. plus monthly targeted commissions of $1,279. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.
• Competitive pay plus an uncapped commission plan and other compensation perks such as 401(k) with company matching, comprehensive medical benefits, free Internet, discounted services, tuition reimbursement, adoption assistance, paid volunteer time, childcare and eldercare resources, pet insurance, and more.
• Recognition for contributions within a culture that values people more than technology, with an emphasis on relationships, success celebration, and support at all leadership levels.
• Opportunities for growth through ongoing learning and training, with the potential to cultivate customer relationships in other Cox sectors such as cleantech, health care, and new transportation mobility.

• High school diploma, GED, or up to 2 years of relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills for consultative, solutions-based selling and influencing customer decisions.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi‑task and prioritize in a service‑oriented, fast‑paced team environment.
• Ability to move within the store for long periods to greet customers and demonstrate products and services.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule that includes weekends, evenings, and holidays.
• Ability to lift 25–50 pounds for stock room inventory management.

• Some college experience with a focus in sales, business, and/or management.
• One year of experience in a related field (e.g., sales, retail sales, service industry).
• Experience selling wireless/mobile products.
• Fluency in Spanish, written and spoken.

• Hourly pay rate of $15.29–$22.88 per hour, varying by location and candidate experience. Eligible for an annual incentive/commission target of $15,348.00.

• Minimum of sixteen hours of paid time off each month and seven paid holidays annually. Additional paid time off for bereavement, voting, jury duty, volunteer work, military service, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets.