Virtual Category Sales Specialist

Virtual Category Sales Specialist

We offer a stable foundation with a base pay of $16/hr, supplemented by a performance-based monthly bonus. We pride ourselves on a transparent pay structure: while your base is guaranteed, our average team member earns an all-in compensation of $26–$28/hr once fully up to speed (typically by month three in the role).

• Role
  
  Title:
  
  Virtual Category Sales Specialist
• Team Focus:
  Outdoor, Upholstery, Home Improvement, or Mattress
• Position Type:
  Full-Time Role
• Compensation:
  Competitive Base Pay ($16/hour) + Uncapped Monthly Bonus Potential
• Schedule
  
  Note:
  
  Weekends Required
• Schedule Disclaimer:
  Schedules are subject to change periodically to meet business needs.

We are seeking a self-motivated individual to join our Category Sales team. In this role, you will focus on a specific specialized category, alignment depending on business need and your background. If you love to connect with customers and help them find and purchase amazing products, then this may be the perfect role to continue your career development at Wayfair!

Quick Highlight:
This is a SALES Role, NOT Customer Service based.

During the application or interview process, you may be aligned with one of the following specialized business units:

• Outdoor Specialist:
  Focuses on Outdoor categories including, but not limited to Outdoor Furniture, Outdoor Structures & Spa, and Fireplace & Grills.
• Upholstery Specialist:
  Focuses on Upholstery categories including, but not limited to Custom Upholstered Pieces, Living Room Furniture, and Upholstered Chairs.
• Home Improvement Specialist:
  Focuses on Home Improvement categories including, but not limited to Plumbing, Lighting, and Appliances.
• Mattress Specialist:
  Focuses on Mattress categories including, but not limited to Mattresses, Beds, and Bedroom furniture.

• Achieving Performance Targets:
  Meet or exceed your monthly revenue, calls/day targets, and other established KPIs.
• Product Expertise & Confidence:
  Leverage your deep product expertise in your assigned specialty category (such as Outdoor, Upholstery, Home Improvement, or Mattresses) to build customer confidence—helping navigate their decision—leading to an immediate purchase.
• Objection Handling & Closing:
  Employ advanced problem-solving skills and creative negotiation to rapidly overcome complex customer objections and secure orders where others might fail.
• Dynamic Call Flexibility:
  Embrace a mindset of constant adaptability; while specializing in your primary category, you will handle overflow inquiries from all categories, requiring the ability to quickly pivot and apply technical problem-solving skills across diverse product attributes.
• Continuous Learning & Development:
  Grow through world-class training and continuous career development. You’ll be trained on the technical attributes, offerings, software, processes, and supplier capabilities across multiple product categories to ensure your success.
• Process Improvement & Innovation:
  Bring a willingness to share innovative ideas and solutions to make us all better.
• Thriving in a Dynamic Environment:
  Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, technology, and operations.
• Positive Brand Representation:
  Exemplify a positive and professional attitude on a daily basis with customers and your team members.

• 1-3 years of proven success in a metrics-driven, fast-paced, customer-facing sales role (e.g., retail sales, inside sales, tele-sales). Experience in technical or category sales is highly preferred.
• Passion for problem-solving to effectively sell, helping customers, and a drive to exceed sales targets.
• Tenacious, entrepreneurial, and ownership mindset balanced with an openness to feedback and coaching.
• Ability to adapt to constant change.
• Clear verbal & written communication skills.
• Organization and an ability to multitask and prioritize.
• Comfort with existing and new technologies.
• Strong desire to see the team around you succeed.
• Interest or passion for home products is a plus.
• Bachelor’s…