Sr Inside Sales & Service Representative

Thorson-Keenan, 1712 S Central Avenue, Phoenix, Arizona, United States of America

Posted Monday, July 13, 2026 at 5:00 AM | Expires Friday, August 14, 2026 at 4:59 AM

Hajoca Corporation is one of the country’s largest privately‑held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Thorson Keenan is one of those trade names and is looking for a Sr Inside Sales & Service Representative at their Phoenix, AZ location.

Pay for Sr Inside Sales & Service Representative is between $25 and $30 per hour at this location.

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service‑oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Senior Inside Sales & Service Representative.

Meet or exceed the sales targets established by your Manager.

Accurately process Sales Orders and Bids generated through telephone sales transactions.

Act as a lead on the Inside Sales team, providing guidance to other inside sales teammates.

Participate in the training of less experienced or new Inside Sales teammates demonstrating how to meet and exceed sales targets.

Handle escalated or complex issues and tasks that arise.

Assist customers who pick up their order at our Profit Center.

Find innovative ways to grow sales with existing customers and become their trusted advisor.

Generate sales leads that develop into new customers.

Identify opportunities for value-added services and articulate our solutions.

Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

2+ years of experience in customer service or inside sales; contractor sales preferred.

Possess a proper and valid driver’s license.

Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co‑workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse…