Partner Success Manager - Phoenix

General Responsibilities

The Partner Success Manager (PSM) is the entry point into the Pegasus sales organization. PSMs conduct independent quality inspections at partner sites, identify additional service opportunities, and develop new business in the areas surrounding our existing accounts. It is a hybrid role that combines quality assurance, customer service, and business development — and it is designed as a development track: successful PSMs grow into Account Executive, Operations, or Quality roles.

PSMs do not quote, price, or close — they identify, document, and hand off. Their value is accurate, real-time information about our service and our partners, plus a steady flow of qualified opportunities to the team.

• Full‑time
• Flexibility needed

• Phoenix, Arizona - $19.00 - $24.00 Hourly
• Position is eligible for commission and bonus.

• Conduct scheduled quality inspections at partner sites, documenting findings thoroughly with photos and notes.
• Capture the partner’s real‑time impression of our service — positive or negative — and route issues to operations to resolve.
• Log all inspections and activity in Peg Desk.
• Spot out‑of‑scope service opportunities during inspections (e.g., floor care, carpet cleaning, window washing, pressure washing).
• Document opportunities and hand them to the operations team for quoting — no pricing or closing by the PSM.
• Identify and visit ideal‑customer‑profile businesses near existing sites (single‑tenant, private schools, data centers).
• Introduce Pegasus, identify decision‑makers, and qualify leads.
• Hand qualified leads to Account Executives for closing; log all leads and interactions in Peg Desk.

• Complete Integrity Service and (as you progress) Integrity Selling training.

• Participate in weekly coaching, call reviews, and the Business Review Meeting.
• Meet performance expectations (KPIs) as a core part of the role.

• Strong interpersonal and communication skills; comfortable meeting and talking with new people.
• Self‑motivated and able to work independently in a mobile, field‑based role.
• Detail‑oriented and observant.
• Reliable transportation, valid driver’s license, and willingness to travel to sites within the region.
• Coachable — open to a structured training and feedback system.
• Comfortable with technology (mobile apps, basic reporting).

• Some customer service, hospitality, sales, or facilities experience.
• Bilingual (English/Spanish).
• No prior sales experience is required. This is an entry‑level, develop‑from‑within role — we train you.

• Field‑based: regular driving to and walking through commercial buildings.
• Exposure to varied site and weather conditions (including Arizona heat).
• Some early‑morning or flexible hours depending on partner inspection schedules.