Sr Inside Sales & Service Representative

Hajoca Corporation is one of the country's largest privately‑held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service‑oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we are looking for a Senior Inside Sales & Service Representative in Phoenix, AZ
.

Pay for Sr Inside Sales & Service Representative is between $25 and $30 per hour at this location.

• Meet or exceed the sales targets established by your Manager.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Act as a lead on the Inside Sales team, providing guidance to other inside sales teammates.
• Participate in the training of less experienced or new Inside Sales teammates demonstrating how to meet and exceed sales targets.
• Handle escalated or complex issues and tasks that arise.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value‑added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 2+ years of experience in customer service or inside sales; contractor sales preferred.
• Possess a proper and valid driver's license.
• Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone and verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross‑sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value‑added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co‑workers.
• Be able to learn and operate the computer‑related systems used to process orders.
• Be able to learn to operate warehouse material‑handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Full‑time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre‑tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full‑time and part‑time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

* Please note that benefit…