Inside Sales, Senior Sales Operations Specialist

JOB OVERVIEW

This position is responsible for driving efficiency, enabling performance, and ensuring the Inside Sales team has the systems, content, and insights needed to execute at a high level. The Associate Manager serves as the operational engine behind the Account Executive team.

• Sales Enablement Build and maintain onboarding content for new Account Executives, ensuring ramp time is accelerated and consistent across all hires
• Develop and support the team's playbook library — including objection handling, product positioning, call frameworks, and competitive guidance
• Write, test, and iterate on call scripts and email templates in partnership with the Director of Inside Sales
• Collaborate with top-performing AEs to document best practices and systematize winning behaviors across the team
• Salesloft Administration & Strategy Serve as the team's Salesloft platform owner — managing all settings, user permissions, integrations, and troubleshooting Design and build outreach cadences and campaigns from scratch, aligned to sales strategy and target segments
• Evolve from execution to ownership: over time, develop and own the strategic framework for how sequences are structured, tested, and optimized
• Coordinate Salesloft usage across distributors and campaign partners (Patterson, Benco, Darby, Safco, Net
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• Reporting & Performance Analytics Own the daily leader board — pulling, formatting, and distributing performance data to the team and leadership Build and maintain monthly scorecards tracking key AE metrics including call volume, conversion rates, pipeline, and revenue Develop ad hoc reporting as needed for leadership reviews, QBRs, and cross-departmental requests Identify trends in the data and surface insights proactively to the Director of Inside Sales
• Cross-Departmental Campaign Coordination Act as the Inside Sales team's point of contact for inbound campaign requests from other departments (marketing, product, finance, etc.) Own the full campaign lifecycle: intake, planning, data sourcing, execution, and results reporting Prepare meeting decks, briefs, and recap materials for cross-functional stakeholders Track and report campaign performance back to the Director of Inside Sales, with clear attribution to pipeline or revenue outcomes
• Administrative Operations Manage and process sales plan approvals, account transfer requests, expense reports, and timecard reviews Handle general operational email triage and issue resolution on behalf of the Director of Inside Sales Ensure administrative workflows are executed accurately and on time, freeing leadership to remain focused on strategy and team development

• Strong analytical skills — comfortable pulling data, building reports, and translating numbers into actionable insights
• Experience with Salesloft or a comparable sales engagement platform (Outreach, Apollo, etc.)
• Exceptional written communication skills — able to write crisp, compelling sales content (scripts, cadences, playbooks)
• Prior experience supporting or working within an inside sales organization
• Familiarity with CRM platforms (Salesforce preferred)
• Experience building onboarding programs or sales training content
• Demonstrated ability to own projects end-to-end with limited oversight

• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience, including at least 3+ years of experience in sales operations, revenue operations, sales enablement, or a closely related field.

Typically a…