Associate Field Sales Account Executive - Phoenix

About The Role

The Associate Luxury Resales Advisor (ALRA) is a key sales position at The Real Real focused on driving new business growth and reactivating lapsed consignor relationships. As an ALRA, you will grow your consignor base by acquiring luxury goods from new clients and reconnecting with past consignors who have not recently consigned. You have an entrepreneurial spirit, thrive in a fast‑paced environment, and are energized by building relationships from the ground up.

At TRR, you are more than just points of contact; you are essential partners to our consignors. By cultivating deep relationships and understanding each consignor’s closet, you will provide strategic guidance on what and when to consign to maximize their return. You are customer‑obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

• Client Outreach:
  Engage new, inactive, and prospective clients through daily outreach and in‑home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed consignor relationships, and generate repeat business.

• Lead Generation & Conversion:
  Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing‑qualified leads into active consignors. Leverage tools, such as Salesforce, to effectively manage pipeline activity and opportunities.

• Sales Performance:
  Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics that contribute to overall revenue growth.

• Client
  
  Experience:
  
  Deliver a high‑touch, white‑glove experience throughout the consignment process to ensure client satisfaction, trust, and long‑term engagement, while building meaningful client relationships that extend beyond convenience and transactional service.

• Contract Management & Client Consultations:
  Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.

• Cross‑Functional
  
  Collaboration:
  
  Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.

• Consignment Procurement & Logistics:
  Acquire luxury consignment items from clients and oversee the end‑to‑end coordination of item pickup and shipment to The Real Real’s e‑commerce centers.

• Field Work:
  Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in‑home appointments.

What Great Looks Like (Performance)

• Executes with strong pipeline discipline across new business, reactivation, and follow‑up activity.

• Maintains consistent outreach volume and demonstrates improving lead‑to‑consignment conversion effectiveness.

• Builds early momentum in new consignor acquisition, reactivated accounts, and overall consignment value contribution.

• Demonstrates resilience by staying motivated through rejection, overcoming objections, and consistently turning “no” into future opportunities.

• Creates opportunities through prospecting, networking, and effective use of inbound leads.

• Demonstrates ownership, coachability, disciplined execution, and trust‑based client relationships.

• Balances speed and quality by moving opportunities efficiently while delivering a high‑touch client experience.

• Shows strong follow‑through, dependable communication, and accountability to commitments.

Core Competencies (Baseline)

• Entrepreneurial drive and ownership mindset

• Coachability and learning agility

• Results orientation and competitive drive

• Relationship building and client trust

• Prospecting and business development acumen

• Operational discipline & follow‑through

• Self‑management and resilience

• Adaptability in a fast‑paced, field‑based environment

Minimum Requirements:

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools…